FAQs
What qualities should a successful Key Accounts Team Leader possess?
A successful Key Accounts Team Leader should have previous experience managing a team in a target-driven or contact centre environment, possess a strong understanding of customer experience, have well-developed coaching and mentoring skills, demonstrate excellent organizational abilities, and be proficient in interpreting data for management reporting. A sound working knowledge of Microsoft 365 is also essential.
What are the primary responsibilities of the Key Accounts Team Leader?
The Key Accounts Team Leader is responsible for ensuring effective service delivery, managing a team of Key Accounts Executives, motivating and mentoring team members, conducting quality monitoring, and collaborating with internal and external teams to review customer feedback and provide updates to the Sales Management team.
What kind of experience is required for this position?
Candidates should have previous experience managing a team in a target-driven or contact centre environment and a track record of achieving and exceeding targets.
How does the role contribute to customer service excellence?
The Key Accounts Team Leader ensures that the team is optimized for productivity and efficiency, motivating team members to provide outstanding customer care and post-sales service, thereby playing a crucial role in maintaining service excellence for Key Account clients.
What kind of management reporting is expected from the Key Accounts Team Leader?
The Key Accounts Team Leader is expected to conduct quality monitoring activities and produce accurate and insightful management reports, interpreting and manipulating data effectively to support decision-making.
When is the application closing date for this position?
The closing date for applications is Sunday, 4th August 2024, although early applications are encouraged as the advert may close early.
What benefits are offered to the Key Accounts Team Leader?
Benefits include up to 36 days of annual leave, a pension scheme with up to 6% contribution, flexible working arrangements, career development opportunities, discounts through the Blue Light Discount Card, access to mental health and wellbeing support, a collaborative team environment, options for a Cycle2Work scheme, and interest-free loans for commuting expenses.
How important is team motivation in this role?
Team motivation is crucial in this role, as the Key Accounts Team Leader is responsible for inspiring and mentoring team members to achieve and exceed key performance indicators and maintain high standards of customer service.
What tools or software will the Key Accounts Team Leader use?
The Key Accounts Team Leader should have a sound working knowledge of Microsoft 365 and the ability to learn how to use new software and databases relevant to the role.