FAQs
What is the role of a 3rd Key Holder at Claire's?
The 3rd Key Holder at Claire's is responsible for supporting the Store Manager and Assistant Store Manager in achieving retail store targets, driving sales, and providing excellent customer service. In the absence of other management, they may open and close the store and ensure it operates safely and legally.
What are the primary responsibilities of a Key Holder?
Key Holders are responsible for delivering sales through friendly and efficient customer service, ensuring a fun and enjoyable shopping experience for customers, assisting with product knowledge, processing store deliveries, managing visual merchandising, and maintaining the store's presentable condition. They also perform ear piercings after receiving full training.
What qualifications are required for the Key Holder position?
Candidates are required to have some high school education, a minimum of 1 year of retail experience, excellent verbal/written communication and organizational skills, basic computer skills, and a solid understanding of customer service and mathematics. Additionally, they must be physically capable of standing for scheduled shifts and maneuvering up to 25 lbs regularly (and up to 75 lbs occasionally).
How does Claire's support employee development?
Claire's encourages and supports employee development by providing the necessary skills for growth within the company. They value commitment, ambition, and a willingness to learn.
What is the customer base of Claire's?
Claire's core customer base ranges from children to young women and caters to diverse moods, attitudes, and styles, including feminine and pretty, unique/individual, and the latest catwalk trends.
Does the position require any physical abilities?
Yes, the position requires the ability to stand during scheduled shifts, maneuver up to 25 lbs regularly and up to 75 lbs occasionally, as well as bending, stooping, extended reaching, and climbing ladders and step stools to assist customers and place merchandise throughout the store.
Is Claire's an equal opportunity employer?
Yes, Claire's is committed to diversity, equity, and inclusion and encourages applications from members of all underrepresented groups, including individuals with disabilities. They provide accommodations upon request throughout the recruitment process.
How can I request accommodations during the application process?
To request accommodations, applicants can email Benefits@claires.com, as only messages sent specifically for this purpose will be considered. Information regarding accommodations will be handled confidentially.