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BrewDog

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Bath

AI generated summary

  • You need at least one year in hospitality management, a desire to learn about craft beer, and a strong focus on delivering exceptional customer service.
  • You will assist management in shift operations, perform back and front of house tasks, support and train staff, and create a welcoming atmosphere that attracts customers to the bar.

Requirements

  • You’ll have at least a years’ experience in a management role in hospitality.
  • Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don’t is essential.
  • You also must be customer service focused above all else, making sure every single experience a customer has rocks every time they come into the bar.

Responsibilities

  • assist and support the management team in the running of shifts
  • be involved in various back of house duties alongside front of house tasks
  • supporting, training and guiding our amazing staff to be even more incredible in their roles
  • making the bar a destination people want to come to

FAQs

What are the key responsibilities of a Keyholder at BrewDog?

As a Keyholder, you will assist and support the management team in running shifts, handle various back of house duties, and be involved in front of house tasks. You'll also support, train, and guide staff to enhance their performance and create an inviting atmosphere for customers.

What experience do I need to apply for this role?

You need to have at least a year of experience in a management role within the hospitality industry.

Is knowledge of craft beer required for this position?

Knowledge of craft beer is desirable, but a willingness to learn is essential. BrewDog provides the tools and support needed to help you gain this knowledge.

What kind of training can I expect in this role?

You will receive training related to craft beer, including support for internationally-recognised Cicerone qualifications, to deepen your understanding and appreciation of beer.

What are the benefits of working at BrewDog?

Benefits include profit share, a safe ride home contribution, staff discount, a four-week sabbatical after every five years, enhanced sick pay, life assurance, and various employee assistance programs.

How does BrewDog ensure the well-being of its staff?

BrewDog offers enhanced family-friendly policies, additional holiday days, and contributions to help staff get home safely after late shifts.

How does BrewDog contribute to environmental sustainability?

BrewDog is focused on using industry-leading techniques to create unique beer while doing their part for environmental sustainability, ensuring a planet where future generations can enjoy great beer.

What is BrewDog’s mission?

BrewDog's mission is to make others as passionate about great craft beer as they are, providing amazing beer and customer service.

Is prior customer service experience necessary?

Yes, a strong customer service focus is essential, as every customer experience is important to BrewDog’s mission of delivering an outstanding bar environment.

What is included in the staff discount?

Staff receive a 25% discount in bars, a 30% discount for online purchases, and a 50% discount on BrewDog merchandise.

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BrewDog

Welcome to Planet BrewDog.

Retail & Consumer Goods
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

BrewDog is a multinational craft brewery and pub chain that specializes in producing and selling a wide range of craft beers. They offer a diverse selection of beers, including their own creations and collaborations with other breweries. BrewDog's ultimate mission is to redefine the beer industry by challenging traditional norms and promoting craft beer culture globally. Their purpose is to create exceptional and innovative beers that push boundaries, celebrate creativity, and provide beer enthusiasts with unique and memorable experiences. BrewDog aims to foster a community of beer lovers, disrupt the beer market with their bold and flavourful brews, and advocate for sustainability and environmental responsibility in the brewing industry. They prioritise quality, independence, and sustainability in their brewing processes, while also supporting social causes and championing transparency and authenticity in their operations.