Keyholder - Bristol Cabot Circus

Hotel Chocolat

4d ago

Job
Full-time
Entry Level
Sales & Business Development
Hospitality & Retail
Bristol
9d left

AI generated summary

You will provide excellent customer service, manage transactions, learn about products, support stock delivery, and prepare café items, all while being a committed brand ambassador.
You will provide excellent customer service, manage transactions, conduct product tastings, assist with deliveries, maintain store appearance, and prepare beverages and snacks in the café area.

Requirements

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Responsibilities

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

FAQs

What is the job title for this position?

The job title for this position is Keyholder at Bristol Cabot Circus.

What is the location of the job?

The location of the job is Bristol.

What type of contract is being offered?

The contract type being offered is Part-Time Temporary.

What is the salary range for this position?

The salary range for this position is £12.00 - £13.00 per hour.

When is the closing date for this job application?

The closing date for this job application is 31/12/2024.

Is previous retail experience required for this position?

No, previous retail experience is not required, but a commitment to being a true brand ambassador is essential.

What kind of incentives are offered?

Incentives based on performance are offered.

What employee discounts are available?

Employees receive a 50% unlimited staff discount and a 70% discount off a stay in the Hotel Chocolat in St Lucia.

Are flexible working arrangements possible?

Yes, flexible working arrangements can be discussed to help balance work and family/home life.

What values does Hotel Chocolat emphasize in its workplace culture?

Hotel Chocolat emphasizes respect, equality, bravery, kindness, originality, authenticity, and ethics in its workplace culture.

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods

Industry

1001-5000

Employees

2004

Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.