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Keyholder - Newbury

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Away

Jun 21

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Boston

Requirements

  • Excellent communicator with a passion for people
  • Comfortable working with all types of personalities
  • Maintains cool under pressure
  • An effective and expedient problem-solver with a keen attention to detail
  • Positive attitude and feels there is no task too small and no task too large
  • Enjoy working in a fast-paced and ever-changing environment
  • Passionate about travel (but that’s a given!)
  • Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
  • Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
  • Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

  • Manage, support, and develop a team of retail associates
  • Onboard new hires while still coaching existing team members
  • Communicate Away’s values and brand philosophy to your team and to customers alike
  • Ensure that your team is providing the best customer service possible, by providing such service yourself
  • Take ownership of in-store processes and operations and help define Away’s SOPs.
  • Help run an efficient and growing retail business; optimize store operations and customer journey
  • Be a point person for HQ counterparts and colleagues; assist in marketing events and programming at the store.

FAQs

What is the mission of Away as a global lifestyle brand?

Away's mission is to transform travel through products and content that inspire people to get away more.

What is the role of a Keyholder at the Newbury location?

The Keyholder at the Newbury location is responsible for providing best-in-class support to customers, creating memorable interactions, and honing deep product expertise to contribute to the store's success.

What qualities does Away value in potential employees?

Away values diversity, equity, and inclusion, and seeks individuals of all backgrounds and experiences to apply for opportunities.

How does Away ensure a welcoming and inclusive work environment?

Away is committed to initiatives like anti-racism training and bias prevention to build a cultural foundation that allows employees to bring their authentic selves to work.

What are the key responsibilities of a Keyholder at Away?

Key responsibilities of a Keyholder at Away include providing excellent customer service, building connections with the community, maintaining operational excellence, and creating more Away fans through transformative experiences.

Away

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Away is a modern lifestyle brand creating thoughtful products designed to transform travel. Since our launch in February 2016, we have become one of the fastest growing consumer brands in the world. We have sold millions of travel products, grown from a team of four to over 250, expanded shipping to nearly 40 countries, opened seven stores across two countries, and launched several new products and experiences that are inspiring more people to travel the world. And we know that’s just the beginning! In just over three years, we have already been twice named one of Fast Company’s “World’s Most Innovative Companies,” one of TIME’s “50 Most Genius Companies,” one of LinkedIn's "Top Startups,"​ and a Forbes “Next Billion Dollar Startup.” We have also raised more than $156M in total equity funding to fuel our next phase of growth. Today, we’re expanding into new travel product categories including apparel, wellness and lifestyle accessories as well as investing in the growth of physical retail in the US and abroad--with the plan to open 50 new stores in the next three years. Sound like something you want to be part of? We’re hiring!