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Knowledge & Service Quality Lead, HR Shared Services (Remote)

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Veralto

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Waltham
    Remote

AI generated summary

  • You must have a Bachelor’s Degree, 5-7 years in HR (Shared Services), strong problem-solving, writing, communication, organization, project management skills, and knowledge of database security.
  • You will maintain the knowledge database, collaborate on content creation, audit service cases, coach teams on best practices, monitor HR trends, and measure service quality to drive improvements.

Requirements

  • Bachelor’s Degree
  • 5-7 years of experience working in HR, preferably in a Shared Services environment
  • Excellent problem-solving skills
  • Knowledge of database security principles and access controls
  • Very strong writing skills and expertise in documenting standard work, operating procedures or guides
  • Excellent communication and interpersonal skills
  • Strong organizational and project management skills

Responsibilities

  • Builds and maintains the HR Shared Services Delivery Knowledge database, ensuring the right content reaches the right associate every time
  • Collaborates cross functionally with COEs, Global Process Owners (GPOs), Shared Services Leaders, associates and HR Leaders to create and maintain knowledge articles
  • Builds process and effectively audits closed Shared Service case tickets for accuracy, use of articles and service quality and builds countermeasures
  • Coaches Shared Service Delivery Teams and other contributors on best practices for using and creating knowledge and delivering high-quality service levels
  • Stays updated on HR trends and best practices
  • Measures service quality impact against targets and defines countermeasures for closing gaps to drive to highest-quality service levels

FAQs

Do we support remote work?

Yes, this role is fully remote in the USA or Canada.

What is the compensation range for this role?

The compensation range for this role is $115,000 - $132,000 USD per year and is also eligible for Bonus Pay.

What qualifications are required for this position?

A Bachelor's Degree and 5-7 years of experience working in HR, preferably in a Shared Services environment, are required for this position.

Are there additional skills that would be beneficial for this job?

Yes, having KCS Principles certification, proficiency in database design, modeling and architecture, and the ability to speak multiple languages would be a plus.

What does the Knowledge & Service Quality Lead do on a daily basis?

A typical day involves building and maintaining the HR Shared Services Delivery Knowledge database, collaborating with various stakeholders, auditing case tickets, measuring service quality, and staying updated on HR trends.

What benefits does Veralto offer?

Veralto offers a comprehensive package that includes paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Is there an opportunity for career growth within this role?

Yes, Veralto provides many opportunities to deepens your skillset, pursue your ambitions, and grow your career within the organization.

What is the company's mission?

Veralto's mission is to safeguard the world's most vital resources, contributing to positive change and improvement for our planet.

Can I find the EEO posters for Veralto?

Yes, the EEO posters are available as mentioned in the job description.

How can individuals with disabilities request accommodations?

Individuals with disabilities can request reasonable accommodation by contacting Veralto at applyassistance@veralto.com.

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Veralto

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Imagine a world where everyone has access to clean water, safe food and medicines, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $4.8B global leader in essential technology solutions. Our industry-leading companies are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—help customers manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality and Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help protect the world’s food, medicine, and essentials by enabling customers to track and authenticate the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide. Our global team of 16,000 associates is guided by the Veralto Enterprise System and united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.