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Kundenservice Mitarbeiter (w/m/d) - Minijob- Hamburg Schnelsen

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IKEA

2d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations

AI generated summary

  • You enjoy working in retail, have a friendly demeanor, possess customer service or retail experience, and are passionate about IKEA and its products. Quereinsteiger:innen welcome!
  • You will greet customers, supervise children, process returns, manage inventory, and operate the electronic cash register to ensure a smooth customer service experience.

Requirements

  • Dir macht es Spaß, im lebendigen Einzelhandelsumfeld zu arbeiten.
  • Du hast eine freundliche Art und ein sicheres Gespür für den Umgang mit Menschen.
  • Du hast idealerweise Erfahrung im Einzelhandel und / oder Kundenservice. Quereinsteiger:innen sind bei uns herzlich willkommen.
  • Du hast eine Leidenschaft für IKEA und unsere Produkte.

Responsibilities

  • Du unterstützt uns im Kundenservice. In welchen Bereichen du schwerpunktmäßig arbeitest, besprichst du mit deiner Führungskraft.
  • Eingangsbereich: Du begrüßt unsere Kund:innen und sorgst dafür, dass sie sich willkommen und gut informiert fühlen.
  • Småland: Bei dir sind Kinder von 3 bis 10 Jahren bestens aufgehoben.
  • Umtausch und Backoffice: Du findest auf Grundlage unserer internen Vorgaben eine schnelle und unkomplizierte Lösung.
  • Warenausgabe: Du kontrollierst und übergibst die Waren an unsere Kund:innen.
  • Kasse: Du arbeitest mit unserem elektronischen Scanner-Kassensystem.

FAQs

What are the working hours for this position?

The working hours for this position are an average of 4.5 hours per week, distributed over one day a week from Monday to Saturday in morning, afternoon, and evening shifts.

Is this position a full-time or part-time job?

This position is a part-time job classified as a Minijob.

How long is the contract for this position?

The contract for this position is limited until October 31, 2025.

What benefits are offered with this job?

Benefits include a tarifgerechte Bezahlung (tariff-compliant pay), a full 13th salary as Christmas bonus, vacation pay, company retirement plans, a 15% employee discount, subsidized meals in the staff restaurant, and more.

Do I need prior experience in retail or customer service to apply?

While prior experience in retail or customer service is ideal, we welcome applications from career changers.

What is the application process for this job?

You can apply online by submitting your complete application documents for the specific job posting.

How can I contact the company if I have questions about the position?

If you have questions regarding the job position, you can reach out via email at recruitment.area.2.de@ingka.ikea.com.

Is there an opportunity for career development in this role?

Yes, there are numerous career development opportunities available as part of a globally successful and growing company like IKEA.

Are there any special considerations for applicants with disabilities?

Yes, applicants who are severely disabled or recognized as such will be given preferential treatment if they meet the necessary requirements.

What tasks will I be performing in this role?

In this role, you will assist in customer service, greet customers, supervise children in Småland, handle exchanges and back-office tasks, manage warehouse pickups, and operate the electronic cash register system.

IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.