FAQs
What is the role of an L1 Helpdesk Agent at Kyndryl?
The L1 Helpdesk Agent combines tech support with problem solving and customer service, helping customers resolve their issues while providing concierge-level care through various channels like chat, email, and MS Teams.
What qualifications do I need to apply for the L1 Helpdesk Agent position?
You need to be a graduate in any discipline, have a minimum of 1 year of experience in an IT service desk, possess excellent English communication skills, and have basic IT and troubleshooting skills.
Is previous tech experience required for this role?
No, previous tech experience is not necessary, but a keen interest in technology and a willingness to learn are important.
What kind of training will be provided to new hires?
New hires will receive training on various platforms, including Microsoft 365, and will have opportunities to earn certifications like Google Cloud, Azure, and Microsoft.
Is it necessary to have IT certifications when applying?
No relevant certification is necessary for the role, but a willingness to learn and obtain certifications is encouraged.
Will I have opportunities for career advancement at Kyndryl?
Yes, this role offers a "start here, go anywhere" opportunity where you can explore a variety of job roles and potentially move up to more senior or technical positions.
What is expected in terms of work schedule?
The position requires a willingness to work in night shifts and in a hybrid work model.
How does Kyndryl support diversity and inclusion?
Kyndryl promotes diversity by welcoming people of all cultures, backgrounds, and experiences and has Inclusion Networks to create a supportive workplace.
What types of benefits does Kyndryl offer to its employees?
Kyndryl offers a range of benefits that reflect the diversity of employees, including choices that support well-being and access to employee learning programs for certifications.
How can I refer someone to this position?
If you know someone who works at Kyndryl, you can select 'Employee Referral' during the application process and enter the Kyndryl email address of your contact.