FAQs
What is the job title for this position?
The job title is L3 Product Support Engineer (Contract).
What type of company is Proofpoint?
Proofpoint is a leading cybersecurity company that protects organizations from vulnerabilities in people and offers an integrated suite of cloud-based solutions.
What are the main responsibilities of the L3 Product Support Engineer?
The main responsibilities include advanced troubleshooting of Proofpoint Illusive Identity Threat Detection products, collaboration with various internal teams, documenting technical inquiries, and developing creative solutions for clients.
What qualifications are required for this role?
Candidates should have proven experience providing product support to enterprise customers, extensive experience with Windows environments, knowledge of relational and non-relational databases and SQL, and excellent collaboration and communication skills.
Is knowledge of Linux required for this position?
While it is not mandatory, knowledge of Linux and related skills is desirable for this position.
What educational background is preferred for applicants?
A BSc in Computer Science, Computer Engineering, or equivalent practical experience is preferred.
Is language fluency necessary for this role?
Yes, fluency in English is required for effective communication with clients and team members.
What type of working environment can candidates expect?
Candidates can expect a collaborative and inclusive working environment, with a focus on customer satisfaction and innovation.
Does Proofpoint encourage a diverse pool of applicants?
Yes, Proofpoint strongly encourages people from all walks of life to apply and believes in a culture of inclusivity and diversity.
Are there opportunities for career growth within Proofpoint?
Yes, Proofpoint believes in hiring the best and the brightest to cultivate a culture of collaboration and appreciation, offering opportunities for career growth within the organization.