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Lab Patient Technician

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LifeLabs

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare

AI generated summary

  • You should have a Lab Assistant diploma, phlebotomy experience, strong communication and computer skills, empathy, adaptability, problem-solving abilities, and a commitment to patient confidentiality.
  • You will greet patients, perform phlebotomies and ECGs, conduct special tests, handle data entry, maintain client relations, and prepare specimens for testing.

Requirements

  • Graduate of an approved Laboratory Assistant program or equivalent are preferred.
  • Phlebotomy experience is an asset.
  • Excellent communication skills.
  • Good computer skills with a minimum typing speed of 40 wpm.
  • Strong customer/patient service with the ability to relate to patients and clients even in stressful situations.
  • Strong empathy, flexibility, adaptability to change, and problem solving skills.
  • Ability to maintain the strictest standards of patient privacy and confidentiality.

Responsibilities

  • Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
  • Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
  • Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
  • Maintain client relationships, including responding to inquiries and following up on requests.
  • Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
  • Prepare specimens for transportation and testing.

FAQs

What are the working hours for the Lab Patient Technician position?

The Lab Patient Technician position has variable shifts between 7 AM - 4:30 PM, Monday to Friday, and Saturdays from 8 AM - 12:30 PM.

What qualifications are preferred for this role?

Graduate of an approved Laboratory Assistant program or equivalent is preferred for the Lab Patient Technician position.

Is previous phlebotomy experience necessary for this job?

Phlebotomy experience is an asset, but not necessarily required for the role.

What type of benefits does LifeLabs offer to employees?

LifeLabs offers a comprehensive total rewards program, including competitive employee group benefits, retirement savings plans, vacation and wellness days, and employee wellness programs.

How does LifeLabs ensure patient privacy and confidentiality?

LifeLabs requires its employees, including Lab Patient Technicians, to maintain the strictest standards of patient privacy and confidentiality at all times.

Are there opportunities for professional development in this role?

Yes, LifeLabs provides professional development and membership reimbursement for employees in the Lab Patient Technician position.

Are accommodations available during the recruitment process?

Yes, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.

Is vaccination mandatory for the Lab Patient Technician role?

Vaccinations are highly encouraged at LifeLabs, and vaccinations and/or immunization screening may be mandatory for selected employees as regulated by provincial or regional governments or employer-led policies.

What type of patients will I be interacting with as a Lab Patient Technician?

As a Lab Patient Technician, you will interact with a diverse range of patients, providing support and care throughout the specimen collection process.

Will I have to deal with sensitive situations while working with patients?

Yes, strong customer/patient service skills are important, as you may need to relate to patients and clients even in stressful situations.

Official account for LifeLabs, a leading diagnostic laboratory in Canada.

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We support 20 million patient visits annually and conduct over 100 million laboratory tests through leading-edge technologies and our 6,500 talented and dedicated employees. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab and the country’s largest online patient portal, with more than 5 million Canadians receiving their results online. LifeLabs has been named one of Canada’s Best Employers (2021, 2022 and 2023) and Best Employers for Diversity (2022 and 2023) by Forbes and recognized for having an award-winning Mental Health Program from Benefits Canada. LifeLabs is 100% Canadian-owned by OMERS Infrastructure, the infrastructure investment manager of one of Canada’s largest defined benefit pension plans. Learn more at lifelabs.com.