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Ladieswear Supervisor - Flannels

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Frasers Group

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Newcastle

AI generated summary

  • You must provide exceptional customer service, work flexible retail hours, exhibit energy and positivity, communicate well, coach others, and be resilient and eager to learn.
  • You will provide luxury customer experiences, drive sales, maintain product knowledge, engage clients, organize events, uphold visual standards, coach the team, and ensure compliance with policies.

Requirements

  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Demonstrates a high level of personal energy
  • Confident, assertive and personable
  • Positive and enthusiastic with a can do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confident making recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Passionate about the industry and trends
  • Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
  • Pro-actively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products and instore events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

FAQs

What is the job location for the Ladieswear Supervisor position?

The job location is Gateshead, NE11 9YD.

What brand will the Ladieswear Supervisor be working for?

The Supervisor will be working for Flannels.

What type of employment is being offered for this position?

This position is offered as a full-time employment.

What are the key responsibilities of the Ladieswear Supervisor?

Key responsibilities include providing exceptional customer service, driving sales targets, coaching the sales team, maintaining visual presentation standards, and planning in-store events.

What qualifications are required for the Ladieswear Supervisor role?

Applicants must demonstrate the ability to provide personalized customer service, work retail hours, and possess a high level of personal energy and communication skills.

What is the basic salary for this position?

The basic salary for the Ladieswear Supervisor position is £28,256.

Are there any bonus incentives for this role?

Yes, there are weekly/monthly and quarterly commercial bonuses, stocktake bonuses, and commission-led bonuses across a wide range of products.

What type of training and development opportunities does Flannels offer?

Flannels offers ongoing training, coaching, support, and a wide range of development courses with national qualifications.

What employee benefits are included with this position?

Benefits include 28 days holiday, a 50% instore uniform discount, discounted gym membership, a cycle to work scheme, and a group-wide 20% discount across all Frasers Group brands.

Is there a requirement for personal grooming?

Yes, the Ladieswear Supervisor must maintain exceptional levels of personal grooming and adhere to the company's grooming policy and guidelines at all times.

What is expected of the Supervisor regarding customer engagement?

The Supervisor is expected to proactively engage with clients to develop loyalty and contact them with information about new ranges, products, and in-store events.

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Frasers Group

We are building the planet’s most admired and compelling brand ecosystem.

Retail & Consumer Goods
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.