Lead Compliance Engagement Officer

L&Q

3mo ago

Applications are closed

Job
Full-time
Senior Level
Legal
London

Requirements

We are looking for someone fully conversant with all current and proposed relevant compliance legislation and regulations.
Who possesses an indepth knowledge of gas servicing and asset compliance ‘best practice’ and related current legislation/regulations.
You will be required to visit individual properties where access has not been obtained for the purpose of completing the annual gas service or compliance survey and to make arrangements for completion of the outstanding inspection.
The expectation is that this role will require you to be on site approximately 50% of your working time, but could vary from week to week.
With this in mind we require candidates to have access to a car.
The post holder will be able to confidently liaise with Local Centre Offices to identify particular issues regarding tenancy management and to produce documentation which will assist the Local Centre Offices in progressing such.
Experience in communicating findings/ reports to senior management and ability to robustly manage both direct and indirect workloads can be provided on request.

Responsibilities

As a Lead you will manage all aspects of your teams, from day to day people management and advice, provide training and performance management, offer technical assistance and will be the point of escalation for any Compliance Engagement issues arising. The post holder will directly accountable to the performance of their compliance teams performance and KPIs.
As the point of escalation for technical advice to all stakeholders within the organisation. You will be responsible for the construction and review for current and new processes for access within the Gas Team. To analyse previous compliance access data to identify areas of improvement to improve L&Q’s compliance rating. To attend meetings on behalf of the Gas Operational Manager when required, to articulate potential performance issues that are affecting the compliance rating for L&Q.
The remit will be to provide an efficient, effective and responsive, enforcement service within L&Q’s Building Services Team. Leading on the assurance that access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation for the team they manage. To lead and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement. To carry out personal observations, obtain photographic, audio or video evidence, incorporate the same into report and witness statements and to attend court in conjunction with same.
You will be required to visit individual properties where access has not been obtained for the purpose of completing the annual gas service or compliance survey and to make arrangements for completion of the outstanding inspection. The expectation is that this role will require you to be on site approximately 50% of your working time, but could vary from week to week. With this in mind we require candidates to have access to a car.
The post holder will be able to confidently liaise with Local Centre Offices to identify particular issues regarding tenancy management and to produce documentation which will assist the Local Centre Offices in progressing such.
Experience in communicating findings/ reports to senior management and ability to robustly manage both direct and indirect workloads can be provided on request.

FAQs

What is the job title for this position?

The job title is Lead Compliance Engagement Officer.

What are the working hours for this role?

The working hours are 35 hours per week, full-time.

Where is the office located?

The office is located at West Ham Lane, Stratford, London.

What is the salary for this position?

The salary is £39,465 for London-based roles or £35,022 for nationally based roles.

When is the closing date for applications?

The closing date for completed applications is the 14th of October 2024.

When will interviews be conducted for this role?

Interviews will be held on the 18th of October 2024.

Is this role resident-facing?

Yes, this is a high-impact resident-facing role, and outstanding customer service is crucial.

Will the Lead Compliance Engagement Officer manage a team?

Yes, the Lead Compliance Engagement Officer will manage all aspects of their team, including day-to-day people management and performance management.

Will travel be required for this job?

Yes, you will be required to visit individual properties, and the expectation is to be on-site approximately 50% of your working time. Access to a car is required.

What benefits are offered to the successful candidate?

Benefits include 28 days of holiday rising to 31 days with length of service, an excellent pension scheme, an employee assistance program, and non-contributory life assurance.

Does L&Q support flexible working arrangements?

Yes, L&Q is committed to supporting work-life balance and recognizes changing demands, allowing employees to request flexible working arrangements.

Is L&Q committed to diversity and inclusion?

Yes, L&Q is recognized for its commitment to inclusion, being a Stonewall Diversity Champion and a Disability Confident (Committed) employer.

What is the primary mission of L&Q?

L&Q’s vision is that everyone has a quality home they can afford, combining social purpose with commercial drive to create homes and neighborhoods everyone can be proud of.

L&Q

For customer service questions, please visit our website

Real Estate

Industry

1001-5000

Employees

1963

Founded Year

Mission & Purpose

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. L&Q houses around 250,000 people in more than 92,000 homes, primarily across London and the South East. Everything we do begins with social purpose. Our roots go back to the ‘new wave’ of housing associations created in the 1960s, born out of a growing social consciousness around housing and homelessness. We set out to provide quality, affordable homes for the most vulnerable in society and it is that same fundamental mission that drives us today. Recognised as a great workplace L&Q is ranked in the national “Great Place to Work” survey. Our head office is in Stratford, but we also have offices and care homes across London and the South East. We believe our people are our greatest asset and we share a set of values, brought to life by our people – Passion, Inclusion, People, Responsibility and Impact. We are developing the organisation and all of our people to bring to life our ambition – that everyone has a quality home they can afford. Our people are fundamental to our success and at L&Q we draw strength from recognising and championing our differences. Our workforce is wonderfully diverse and so are the career opportunities we can offer