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Lead Conversational Experience Designer

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Rocket Mortgage

1mo ago

  • Job
    Full-time
    Senior Level
  • Design
  • Detroit
    Remote

AI generated summary

  • You must possess strong expertise in conversational design, UX/UI principles, and user research, along with excellent communication and collaboration skills to create engaging experiences.
  • You will design conversational experiences, collaborate with cross-functional teams, analyze user interactions, iterate on designs, and ensure engaging, seamless communication in digital platforms.

Requirements

  • Minimum Qualifications:
  • Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
  • 7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
  • 5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD
  • Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership
  • Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement
  • Preferred Qualifications:
  • Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

Responsibilities

  • Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization
  • Advise senior leaders on UI and UX initiatives and strategies
  • Collaborate with teams to create user-centered product designs, requirements, workflows and strategies
  • Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
  • Conduct user research, including planning, prioritization, feedback collection and action plan creation
  • Translate user needs and business requirements into compelling experiences
  • Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces
  • Create low- and high-fidelity prototypes to communicate design intent
  • Recommend metrics to define, manage and measure design success and prioritize enhancements
  • Collaborate with leadership to support team member onboarding and growth

FAQs

What is the job title for this position?

The job title is Lead Conversational Experience Designer.

What company is hiring for this position?

Rocket Mortgage, backed by Rocket Companies®, is hiring for this position.

What are the minimum qualifications required for this role?

The minimum qualifications include a Bachelor’s degree or equivalent expertise in a related field, 7 years of experience designing solutions for software/web/mobile applications, and 5 years of experience using design and prototyping tools such as Figma or Adobe XD.

What is the preferred qualification for this position?

A Master’s degree in User Experience or a related field is the preferred qualification for this position.

What is the main job summary for the Lead Conversational Experience Designer?

The main job summary involves developing experience design discipline within the organization, delivering superior user experiences to meet business objectives and client needs, applying UX and UI principles, and mentoring peers.

What are some of the key responsibilities of this role?

Responsibilities include leading the development of UI and UX best practices, collaborating with teams on user-centered designs, conducting user research, creating user journeys and prototypes, and advising senior leaders on UI and UX initiatives.

What type of user research will the designer conduct?

The designer will conduct user research that includes planning, prioritization, feedback collection, and creating action plans.

Are there any specific design tools mentioned that candidates should be experienced with?

Yes, candidates should be experienced with industry-standard design and prototyping tools such as Figma and Adobe XD.

What benefits and perks does Rocket Mortgage offer its employees?

Rocket Mortgage offers a variety of benefits and perks, including health benefits, 401K retirement plans, paid time off, and support for individual employee needs.

What can you tell me about Rocket Companies®?

Rocket Companies® is a Detroit-based company focused on providing simple, fast, and trusted digital solutions for complex transactions, including industries such as mortgages, fintech, and real estate.

What is the salary range for this position?

The salary range for this position is between $113,000 to $236,500, and it may also be eligible for an annual bonus and other employment-related benefits.

Is the company commitment to inclusivity and equal opportunity?

Yes, Rocket Mortgage is committed to providing an inclusive environment based on mutual respect and is an equal opportunity employer.

Rocket Mortgage

Rocket Mortgage® is the home loan experience designed for you. NMLS #3030

Finance
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

Rocket Mortgage® is the home loan experience designed for you. #RocketCan