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Lead Project Coordinator - Optimization

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Lumen Technologies

16d ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • United States
    Remote

Requirements

  • Assoc degree or equivalent education and relevant experience. 8 years related experience in specific area or equivalent.
  • Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
  • Excellent interpersonal, verbal and written communication skills
  • Demonstrated ability to direct the work of other functional organizations
  • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
  • Team player with a great passion to succeed
  • Must work effectively under pressure; organizing multiple tasks and projects in fast-paced environment.

Responsibilities

  • Leader of multi-site/multi-circuit migrations or sensitive customers of all conversion types for any "parent" order path.
  • Provides technical expertise and team leadership during difficult scenarios affecting order delivery success and customer experience.
  • Direct customer contact to obtain order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes. Identification of customer conflicts to appropriately mitigate.
  • Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
  • Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.
  • Manages a work queue of orders, meets metric performance for all tasks, and completes order life cycle with accuracy.
  • Provides information and development of training. Completes training and job shadowing support to peers through: OJT, classroom training, and job aides.
  • Would be responsible for weekly reports to management and peers.

FAQs

Do we support remote work?

Yes, this is a Work from Home position within the U.S.

What are the primary responsibilities of the Lead Project Coordinator - Optimization?

The Lead Project Coordinator is responsible for the effective implementation of conversions from off-net to on-net services, managing the entire order life cycle, leading multi-site/multi-circuit migrations, providing technical expertise, liaising between departments, and providing timely status updates.

What qualifications are required for this position?

An Associate degree or equivalent education and relevant experience, along with 8 years of related experience or equivalent, is required.

What skills are essential for this role?

Key skills include attention to detail, self-direction, strong interpersonal and communication skills, ability to lead functional organizations, proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, and the capacity to work effectively under pressure.

Is experience in a specific field preferred for this position?

Yes, experience in Project/Business Management, Telecommunications, Operations, Technology, or related fields is preferred.

What is the pay range for this position?

The pay range varies by location. For example, it ranges from $72,300 to $96,500 in certain states and can go up to $106,150 in others.

Does Lumen provide benefits to employees?

Yes, Lumen offers a comprehensive benefits package featuring health, life, voluntary lifestyle benefits, and other perks aimed at enhancing physical, mental, emotional, and financial wellbeing.

How can I apply for the position?

Interested candidates can apply through the official Lumen website, and upon application, may have the opportunity to complete a video interview as part of the selection process.

Are there any background checks required for this position?

Yes, if selected for the position, there will be a background screening, which may include checks for criminal records, motor vehicle reports, and/or drug screening, depending on the position requirements.

What is the application deadline for this position?

The application deadline is 03/15/2025.

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Lumen Technologies

We connect people, data, applications – quickly, securely, and effortlessly.

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

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