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Lead Service Designer

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Amber Labs

17d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    Product
  • London
    Remote

AI generated summary

  • You need AWS experience, DevOps knowledge, familiarity with CI/CD and IaC, expertise in containerization, strong scripting, and security awareness. Collaboration and communication skills are essential.
  • You will lead design processes, conduct workshops, mentor colleagues, collaborate across teams, create user flows, and utilize data to improve customer journeys while ensuring design quality and standards.

Requirements

  • - AWS experience
  • - Strong background in DevOps practices and tools
  • - Experience with cloud computing, particularly AWS
  • - Familiarity with CI/CD pipelines
  • - Knowledge of Infrastructure as Code (IaC) principles
  • - Experience with containerization technologies (e.g., Docker, Kubernetes)
  • - Strong scripting and automation skills
  • - Understanding of security best practices in a DevOps context
  • - Excellent problem-solving and analytical skills
  • - Ability to work collaboratively in a remote team environment
  • - Strong communication skills

Responsibilities

  • Leading collaborative design processes for multiple complex projects.
  • Planning and leading workshops, reviews, critiques and handovers.
  • Collaborating with cross-functional teams to shape and communicate the vision and outcomes for omni-channel financial guidance journeys.
  • Working with colleagues inside and outside to understand and reimagine the full customer journey, including how it intersects with other public–, charity– and private-sector services.
  • Building UCD capacity across the organisation by sharing insights, principles and best practices with non-designers.
  • Mentoring junior colleagues and communicating with designers and researchers on other programmes to avoid duplication, maximise learning and ensure the coherence and consistency of MaPS services.
  • Identifying, understanding and mitigating ways design decisions and processes may negatively impact users.
  • Working with Interaction Designers, Business Analysts, User Researchers, Policy and Proposition Managers, Product Owners, and Service Owners to understand business requirements and ensure they are addressed in your designs.
  • Collaborating with relevant internal teams to ensure our services meet GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
  • Creating user flows and prototypes for testing and review and Identifying and prioritising design assumptions.
  • Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.

FAQs

What is the location requirement for this position?

The position is remote but must be based in the UK.

What is the work pattern for this role?

The role is full-time and is a 12-month fixed-term contract (FTC).

Is there a security clearance requirement for this role?

Yes, the position requires SC clearable security clearance.

What does Amber Labs prioritize in its work culture?

Amber Labs prioritizes empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to clients.

What are the main responsibilities of the Lead Service Designer?

The main responsibilities include leading collaborative design processes, planning workshops, collaborating with cross-functional teams, mentoring junior colleagues, and ensuring designs meet GDS standards.

What types of projects will I work on?

You will lead design processes for multiple complex projects, particularly focusing on omni-channel financial guidance journeys.

What are the benefits of working at Amber Labs?

Benefits include a flexible work environment, private medical insurance, a company pension plan, 25 days of annual leave plus bank holidays, access to Perkbox, and opportunities for career advancement.

Is there an employee referral program?

Yes, Amber Labs has a generous employee referral program.

How does Amber Labs approach diversity and inclusion?

Amber Labs is dedicated to creating an inclusive and equitable workplace, valuing unique experiences, promoting a culture of dignity and respect, and educating employees on diversity and inclusion policies.

Are there any restrictions on who can apply for this position?

Yes, at this time, Amber Labs is unable to consider candidates who require sponsorship or hold a visa of any type.

What is the interview process like?

The interview process typically consists of two stages, with the possibility of a third stage that involves a conversation with company Partners if deemed necessary.

What tools or devices can I choose for my work?

You can choose your preferred device, either a PC or a Mac.

Amber Labs

A data and technology obsessed specialist consultancy.

Consulting
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Amber Labs is a partnership of highly-skilled consultants and technologists. We specialise in the evolution of Data Engineering, Cloud and Analytics. We focus on delivering value from our client’s data using innovative approaches that reduce risk and delivery time, and that we are constantly improving through R&D. Amber Labs was founded on three key principles: An employee first internal culture, through diverse investment and exciting opportunities for our team, and a partnership structure ensuring everyone has an opportunity to share in the success of Amber Labs. Persistent analysis to identify opportunities to develop artefacts, accelerators and automation that allow rapid deployment of highly-technical solutions to the cloud or on-premise for our clients. Consistent investment into our ADM (Amber Labs Delivery Methodology -underpinned by Agile Methodology) to ensure we maximise velocity, quality and value.