Logo of Huzzle

Home

Matches

Explore

Manage

Lead Specialist Customer Care HNC EMEA

image

dsm-firmenich

7d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics

AI generated summary

  • You should have a commercial background, customer care experience, SAP SD knowledge, strong English skills, and proficiency in Microsoft apps. Familiarity with incoterms and insurance matters is essential.
  • You will process orders, ensure stock availability, manage documentation, handle shipping logistics, resolve customer inquiries, and assist colleagues when needed.

Requirements

  • Generalist background, commercial education followed by practical experience in a Customer Care and/or transportation/ logistics function
  • Familiar with incoterms, liability matters pertaining to insurance
  • Solid understanding of SAP SD Module
  • Very good command of English (both written and verbal), additional language skills an advantage
  • Accurate, solution-oriented, collaborative and customer friendly communication style
  • Good knowledge of Microsoft applications

Responsibilities

  • Capture orders accurately on SAP system (check price, quantity, product and customer account)
  • Ensure stock availability, if not inform customer, Market Manager and the relevant Purchasing Officer
  • Inform Finance and Market Manager when customer account is on credit hold, or over their credit limit
  • Monitor the flow of the order (weekly meetings with Production, Quality and other internal stakeholders). Communicate with Management, Quality, Production, Finance and Warehouse to expedite customer orders when required.
  • Ensure correct documentation is issued to customers on day of delivery/dispatch
  • Obtain freight and insurance quotes from shipping agents for export of goods
  • Prepare proforma invoices, arrange checking and signature by Management and forward to the customer
  • Liaise with the forwarder and obtain bookings for export shipments
  • Complete delivery notes and picking slips accurately
  • Process billing due list
  • Print invoices, credit/debit notes and other export documentation
  • Organize inspections of goods when it is a client/country requirement
  • Preparation of bank requirements for documentary credits to be sent through to our bankers
  • Attend to customer enquiries and complaints and resolve where applicable or escalate
  • Capture any customer complaints on SAP CCR system and Trackwise
  • Prepare accurate report on customer sales when required
  • Assist with other customer services functions during staff absence from the office and attend to any other relevant task as and when required

FAQs

What is the location of the Lead Specialist Customer Care position?

The position is located in Isando, South Africa.

Is this position fully remote?

No, this position operates in a hybrid format, requiring some in-office presence.

What does the Lead Specialist Customer Care own?

The Lead Specialist Customer Care owns the Order to Cash (OTC) process.

What kind of experience is required for this position?

A generalist background with commercial education and practical experience in a Customer Care and/or transportation/logistics function is required.

What software experience is needed for this role?

A solid understanding of the SAP SD Module is required, along with good knowledge of Microsoft applications.

Are language skills important for this role?

Yes, a very good command of English (both written and verbal) is essential, and additional language skills are an advantage.

What kind of communication style is preferred for this position?

An accurate, solution-oriented, collaborative, and customer-friendly communication style is preferred.

How does dsm-firmenich view Diversity, Equity, and Inclusion (DEI)?

dsm-firmenich views DEI as a shared responsibility and integral to their culture, promoting belonging and authenticity among all employees.

Will the company provide support for disabled applicants during the recruiting process?

Yes, the company is committed to providing reasonable support for disabled applicants in their recruiting process.

What is the commitment of dsm-firmenich regarding equal opportunities?

dsm-firmenich is dedicated to ensuring equal employment opportunities for all applicants and employees, regardless of various protected statuses.

What are some of the key responsibilities of the Lead Specialist Customer Care?

Key responsibilities include capturing and processing customer orders accurately, ensuring stock availability, handling logistics complaints, and preparing necessary documentation for shipments.

What is the mission of dsm-firmenich?

dsm-firmenich aims to create vital nutrients, flavors, and fragrances for the world's growing population while ensuring sustainability.

image

dsm-firmenich

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable. From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise. With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet.