FAQs
What is the job title for this position?
The job title is Legal Claims Handler - Motor Bodily Injury.
Where is the job located?
The job is located in Bristol with a hybrid working model, requiring 2 days a week in the office.
What type of employment is offered for this position?
This is a full-time, permanent position.
What are the main responsibilities of a Legal Claims Handler?
Main responsibilities include validating requests for legal expenses cover, authorizing repudiation or rejection of claims, managing customer expectations, and undertaking Quality Assurance review activity.
What qualifications are required for this role?
Candidates should have either 1 year of legal expenses claims handling experience or a Law degree, Cilex, or a similar qualification.
What benefits are offered to employees?
Employees receive benefits such as a 9% employer pension contribution, a 22-day holiday allowance, 50% off home, motor, and pet insurance, free travel insurance, and additional optional health and dental insurance.
What is the working schedule for this position?
The working hours are 35 hours per week, Monday to Friday, from 9 am to 5 pm.
Is there a requirement to adhere to TCF guidelines?
Yes, understanding and adherence to TCF (Treating Customers Fairly) requirements is a key aspect of the role.
What kind of environment does Direct Line Group promote?
Direct Line Group promotes a diverse workplace where everyone can feel comfortable bringing their whole selves to work, offering inclusivity and adaptive working.
What is the purpose of the Legal Expenses Claims department?
The purpose of the Legal Expenses Claims department is to enable customers to access justice and recover compensation or legal remedies without incurring hefty legal bills.