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Legal Claims Handler - Non BI Claims

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Direct Line Group

3mo ago

  • Job
    Full-time
    Junior (1-2 years)
  • Bristol

AI generated summary

  • You need a law degree, Cilex, or 1 year in legal claims handling, plus keen attention to detail, strong organizational skills, and the ability to collaborate effectively.
  • You will authorise claims, manage legal representatives, handle customer inquiries, ensure TCF compliance, and conduct quality assurance reviews for performance feedback.

Requirements

  • - Law degree, Cilex or similar qualification OR 1 year legal expenses claims handling experience.
  • - High attention to detail
  • - Ability to organise and prioritise workloads
  • - Ability to effectively collaborate with other team members

Responsibilities

  • - Authorising repudiation or rejection of claim in line with business rules and claims authorisation matrix
  • - Pro active control of appointed legal representative’s conduct of insurance funded claims to ensure our indemnity spend is in line with the policy and appropriate cost controls appropriate for the claim type
  • - Managing customers’ expectations, explaining decisions succinctly and well, and what will happen next in the claims process, and resolving problems and concerns, providing compensation when right to do so
  • - Ensuring understanding and adherence to TCF requirements
  • - Undertaking Quality Assurance review activity and providing feedback for performance improvement and reward purposes

FAQs

Do we support remote work?

Yes, we support a hybrid working model that allows for 2 days a week in the office and the rest remote.

What type of claims will I be handling in this role?

You will be handling Non Bodily Injury claims under the Legal Expenses policy.

What qualifications are required for this position?

A law degree, Cilex or similar qualification, or at least 1 year of legal expenses claims handling experience is required.

What are the working hours for this position?

The working hours are 35 hours a week, Monday to Friday.

What kind of benefits are offered with this role?

Benefits include a 9% employer-contributed pension, discounts on insurance products, optional health and dental insurance, generous holidays, and more.

Will I receive any training or support for skills development?

Yes, there is an opportunity to apply to our customer service and data apprenticeship to develop skills for the future.

What is the company culture like regarding diversity?

We champion diverse voices and strive to create an inclusive workplace where everyone can bring their whole selves to work.

Is there any travel required for this position?

Yes, occasional travel is required for this role.

How does the company ensure customer-centric service?

The role involves managing customer expectations, explaining decisions clearly, resolving concerns, and ensuring adherence to Treating Customers Fairly (TCF) requirements.

Who should I contact for more information about the flexible working approach?

For more information about our flexible working approach, you can click on the link provided in the job description or reach out to HR.

Direct Line Group

A force for good

Finance
Industry
10,001+
Employees

Mission & Purpose

A world where insurance is personal, inclusive and a force for good: that’s our vision. And it’s well within reach. We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. After 40 years of innovation, we’re still leading the way today. Our business is full of brilliant individuals working together to reimagine insurance. Together, we’re one of a kind. Our brands We’re home to variety and expertise on a huge scale. Strong values, distinctive qualities, and great people. That’s the secret to building some of the nation’s best-known brands. Direct Line Churchill Privilege Green Flag NIG Darwin DLG Legal Services DLG Auto Services DLG Partnerships Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting.