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Legal & Compliance Operations / Transformation Lead

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YouLend

2mo ago

  • Job
    Full-time
    Mid Level
  • Legal
  • London
  • Quick Apply

AI generated summary

  • You need 3+ years in legal/compliance ops, Jira expertise, data-driven mindset, project management skills, and experience with legal tech tools. Strong collaboration, attention to detail, and problem-solving are key.
  • You will lead legal tech integration, optimize workflows, support contract management, train teams, create reports, and improve operational efficiency in legal and compliance processes.

Requirements

  • 3+ years of experience in legal operations, compliance operations, or project management, ideally within a fintech or tech-driven environment.
  • Strong knowledge of Jira for service desk, ticketing systems, and work management, with experience in automating legal processes and workflows to increase efficiency, creating reports, SLAs, and tracking legal and compliance requests. Understanding of SQL (for Metabase) would be a plus.
  • Data-driven mindset with the ability to track and report on legal department metrics, such as contract cycle times, legal spend, and operational efficiency, and experience in using data to measure and optimize team performance and inform decision-making.
  • Experience with implementing legal tech tools and AI, and monitoring benefits and risks on an ongoing basis would be a plus.
  • Familiarity with knowledge management systems and maintaining legal documentation.
  • Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
  • Strong interpersonal skills with the ability to collaborate effectively across different teams and functions.
  • Detail-oriented with a problem-solving mindset and a proactive approach to identifying operational improvements.
  • Demonstrated ability to independently manage projects and lead cross-functional initiatives.

Responsibilities

  • Lead the evaluation, selection, and implementation of existing and new legal tech tools to improve workflows, automate processes, and drive efficiency.
  • Collaborate with IT, legal, and compliance teams to ensure the smooth integration of new and existing legal technologies, including Juro for contract management and Jira for service desk and work management. Assessing new technologies and provide ongoing support and optimization of legal tech tools, ensuring they are fully leveraged by the team.
  • Design, implement, and maintain automated processes for legal and compliance tasks, including checklists, workflows, and reporting.
  • Lead the enhancement of Jira as a service desk and work management tool to streamline task allocation, monitor progress, and create efficient workflows.
  • Develop and implement SLAs in Jira to track and ensure timely resolution of legal and compliance requests.
  • Continuously identify opportunities to optimize workflows, reduce manual intervention, and increase efficiency in daily operations.
  • Create, track, and report on key performance indicators (KPIs) and metrics that measure the legal team’s workload, efficiency, and performance, including building reports on Jira.
  • Develop dashboards and reports for legal department leadership to provide insights into ongoing legal and compliance projects, including tracking key milestones, deliverables and requests on Jira.
  • Use data analysis to assess the legal team’s workload, identify bottlenecks, and recommend areas for improvement.
  • Maintain and develop the legal and compliance knowledge hub, ensuring that all resources, templates, policies, and documentation are up-to-date, well-organized, and easily accessible to the team and stakeholders. Oversee the maintenance of YouLend’s contract playbooks and other guides around legal processes, and keeping these up to date.
  • Provide day-to-day support with Juro, our contract management platform, including onboarding new users, troubleshooting issues, and optimizing contract workflow.
  • Work with internal stakeholders to ensure efficient contract drafting, approval, and execution processes.
  • Collaborate with other departments such as IT, Finance, and Operations to ensure that legal processes are aligned with broader business systems and objectives.
  • Lead training sessions for the legal and compliance teams on new tools and processes, ensuring they are well-equipped to use the tech stack effectively.
  • Develop educational programs and materials to improve company-wide understanding of legal and compliance operations, including best practices and compliance obligations.
  • Track and report on key legal and compliance metrics such as contract cycle times, SLA adherence, legal spend, and workload distribution to drive informed decision-making and improve operational efficiency.
  • Create dashboards and reports for the legal and compliance leadership, providing insights into ongoing projects, tasks, and overall department performance.
  • Use data to identify bottlenecks and recommend improvements in processes and resource allocation.

FAQs

What is the main focus of the Legal & Compliance Operations / Transformation Lead role at YouLend?

The main focus of the role is to optimize and transform the legal and compliance functions through technology, automation, and process improvement.

What kind of experience is required for this position?

Candidates should have 3+ years of experience in legal operations, compliance operations, or project management, ideally within a fintech or tech-driven environment.

Which legal technology tools are mentioned in the job description?

The job description mentions Juro for contract management and Jira for service desk and work management.

What is the expected collaboration in this role?

The role involves collaborating with various departments, such as IT, Finance, and Operations, to ensure legal processes are aligned with broader business systems and objectives.

What are the key responsibilities related to data in this position?

Key responsibilities include tracking and reporting on legal department metrics, creating dashboards and reports for leadership, and using data to identify bottlenecks and recommend process improvements.

Are there any awards or recognitions that YouLend has received?

Yes, YouLend's Legal team won "In-House Banking & Financial Services Team of the Year" at The Lawyer Awards, and the company has been recognized as one of the "Best Places to Work 2024" by the Sunday Times.

What kind of benefits does YouLend offer?

YouLend offers a comprehensive benefits package that includes stock options, private medical insurance, enhanced maternity and paternity leave, and various perks like a gym, subsidized lunch, and monthly office wellness services.

Is knowledge management part of the responsibilities for this role?

Yes, maintaining and developing the legal and compliance knowledge hub is a key responsibility, including ensuring that resources and documentation are up-to-date and accessible.

Is experience with SQL a requirement for this position?

While experience with SQL for Metabase is not a requirement, it is considered a plus for candidates.

What is the company’s stance on diversity and equal opportunity?

YouLend champions diversity and embraces equal opportunity employment practices, making hiring decisions based solely on qualifications, merit, and business requirements.

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YouLend

Enabling e-commerce and payment platforms to support their merchants with fast, flexible embedded finance solutions

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

YouLend is the preferred embedded financing platform for many of the world’s leading providers in e-commerce, payments, and tech: eBay, Shopify, Mastercard, Mollie, Google, Just Eat Takeaway, and many more. Our software platform and APIs enable our partners to extend their value proposition by offering flexible financing products in their desired branding to their merchant base without necessarily putting capital at risk. With YouLend's data-backed credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We have offices in London, UK, and Atlanta, Georgia, and we operate across Europe and the United States. To find out more about how we create value for our partners and their customers, visit www.youlend.com or get in touch with a member of our team.