FAQs
What is the job title for this position?
The job title is Legal Expenses New Claims Handler.
Where is this position located?
The position is located in Bristol, with a hybrid working model that requires 2 days a week in the office.
What type of contract is being offered for this role?
The contract being offered is full-time and permanent.
What is the main purpose of the Legal Expenses Claims department?
The main purpose of the Legal Expenses Claims department is to enable customers to access justice and recover compensation or legal remedies without the fear of incurring hefty legal bills.
What kind of claims will I be handling in this role?
In this role, you will handle a variety of claims including personal injury claims from car accidents, disputes with employers or contractors, and neighbour disputes.
What are some of the main responsibilities of a Legal Expenses New Claims Handler?
Main responsibilities include assessing and processing legal expenses claims enquiries, communicating with customers about their claims, appointing legal representatives, collaborating with law firms, and ensuring a positive customer experience throughout the claims process.
What skills are required for this position?
Required skills include excellent customer service skills, previous experience in telephone customer interactions, high attention to detail, and the ability to organise and prioritise workloads.
What benefits does Direct Line Group offer to employees in this role?
Benefits include a 9% employer-contributed pension, discounts on various insurance products, additional health and dental insurance, generous holidays, a share scheme, employee discounts and cashback, and opportunities for apprenticeship programs.
How many hours per week will I work in this position?
You will work 35 hours a week, from Monday to Friday.
What does the hybrid working model involve?
The hybrid working model offers a blend of home and office working, requiring you to be in the office for 2 days a week while enjoying flexibility for the remaining days.
Are there opportunities for travel in this role?
Yes, this role does require occasional travel.
Is there a focus on inclusivity at Direct Line Group?
Yes, Direct Line Group champions diverse voices and invests in initiatives to ensure all employees feel comfortable bringing their authentic selves to work.