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LensCrafters - Assistant Manager

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need a high school diploma, 1+ year supervisory experience, retail knowledge, strong math skills, communication skills, selling skills, and familiarity with optics and merchandise.
  • You will drive sales performance, support team development, ensure store appearance, maintain doctor relationships, uphold policies, and manage administrative tasks on a flexible schedule.

Requirements

  • High School graduate or equivalent
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes & policies
  • Strong basic math skills
  • Familiarity with cash register, computers & calculators
  • Must have a strong command of the English language for all written correspondence & oral communication
  • Strong communicator & listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve
  • College degree or equivalent
  • Previous experience in leadership position within retail & customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

Responsibilities

  • Delivers quality & improvement to exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
  • Supports store business plans to maximize sales & profit
  • Partner with store manager to lead & develop team
  • Delivers clear, constructive, timely feedback & partners with Store Manager on development
  • Executes visual directives & maintains store appearance
  • Maintains positive working relationship with doctors
  • Promotes team compliance to all policies
  • Performs administrative duties
  • Works a flexible schedule, including nights & weekends

FAQs

What is the job title for this position?

The job title is Assistant Manager at LensCrafters.

What qualifications are required for the Assistant Manager position?

A high school diploma or equivalent, 1+ years of management/supervisory experience, knowledge of retail operations, strong basic math skills, and excellent communication abilities are required.

Is previous experience necessary for this role?

Yes, at least 1 year of management or supervisory experience is required.

What are the primary responsibilities of the Assistant Manager?

Responsibilities include exceeding key performance indicators, supporting store business plans, leading and developing the team, maintaining store appearance, and performing administrative duties.

Are there preferred qualifications for the position?

Yes, preferred qualifications include a college degree, previous leadership experience in retail and customer service, knowledge of basic optics, and state licensure or ABO Certification in non-licensed states.

What is the work schedule for this position?

The Assistant Manager works a flexible schedule, which includes nights and weekends.

Does LensCrafters provide any benefits for employees?

Yes, benefits may include healthcare, retirement savings, paid time off, employee discounts, and a competitive bonus and/or commission plan.

What kind of training will I receive if hired?

As a member of the LensCrafters team, you will learn about the optical industry and develop customer service and sales techniques necessary for career growth.

Is there an opportunity for career advancement in this position?

Yes, the role of Assistant Manager is an opportunity to grow in your career within the optical industry and LensCrafters organization.

Does LensCrafters provide accommodations for individuals with disabilities?

Yes, upon request and consistent with applicable laws, LensCrafters will provide reasonable accommodations to individuals with disabilities during the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.