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Library Page

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City of Boise

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Facilities Management
  • Boise

AI generated summary

  • You need a high school diploma or equivalent, basic computer skills, customer service experience, and knowledge of library policies. Must pass a background check.
  • You will sort and shelve materials, process returns, assist patrons, maintain library displays, ensure safety in youth areas, and complete training while following guidelines.

Requirements

  • Required Knowledge, Experience, And Training
  • High school diploma or an equivalent combination of education and experience.
  • Knowledge of:
  • basic computer functions and use of mouse and keyboard; and
  • library rules, policies, regulations and procedures.
  • Ability to:
  • compare numbers and names quickly and accurately;
  • learn the Dewey Decimal Classification;
  • provide good customer service;
  • follow verbal and written instructions;
  • relate to patrons with disabilities and children at their developmental level;
  • make independent judgements and suggestions on library efficiency;
  • use specific library software;
  • understand and comply with library rules, policies, regulations, and procedures;
  • communicate effectively in the English language at a level necessary for efficient job performance; and
  • perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.
  • Preferred Knowledge, Experience, And Training
  • 6 or more months of experience performing customer service to people of all ages and backgrounds and
  • shelving duties in a public library or similar setting.
  • Knowledge of:
  • adult and children’s literature;
  • library specific software.
  • Special Requirements
  • Applicants Must Be Able To Pass
  • City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.

Responsibilities

  • Performs routine tasks and refers complex issues to higher-level staff.
  • Sorts and shelves library materials using the Dewey Decimal Classification system. Maintains proper order of materials through frequent shelf reading and straightening. Shifts books and other materials to avoid overcrowding of shelves. Notifies appropriate staff of damaged items and any other cataloguing issues.
  • Retrieves and processes returned library materials from the book drop. Checks materials for completeness and damage, returns them to circulation, or forwards them to the appropriate personnel for resolution as necessary. Sorts items for hold, transit, or shelving.
  • Provides information, directions, or referrals to assist patrons. Guides patrons on access to the online catalog and self-checkout. Collects holds placed by patrons for pick-up or to be dispatched to other library locations. Refers patrons to appropriate staff for in-depth questions or reader’s advisory services.
  • Performs proper library opening and closing procedures. Performs cleanup of library materials and public areas. Assists with the maintenance of library displays and ensuring all book displays are filled.
  • Assists and participates in library programs and ensures safety precautions are maintained in the youth service areas.
  • Reviews and analyzes library guidelines and procedures and completes mandatory development training and attends staff meetings.

FAQs

What are the primary responsibilities of a Library Page?

A Library Page sorts, shelves, and maintains library materials, checks in returned materials, processes courier deliveries, provides customer service, assists patrons in locating materials, supports other library staff, and participates in library programs.

What are the required qualifications for this position?

A high school diploma or an equivalent combination of education and experience is required.

Are there any preferred qualifications for candidates?

Yes, having 6 or more months of customer service experience and shelving duties in a public library or similar setting is preferred.

What skills are necessary for this role?

Necessary skills include basic computer functions, ability to learn Dewey Decimal Classification, customer service skills, following instructions, and effective communication in English.

What are the working hours expected for this position?

Flexible hours are required, including evenings and weekends, to provide customer service to library patrons.

What should I expect in terms of physical demands for this job?

The position involves lifting up to 35 pounds, pushing and pulling up to 50 pounds, as well as various movements such as sitting, standing, stooping, and grasping.

Is there any specific training required for this role?

Yes, employees must complete mandatory development training and attend staff meetings.

What is the work environment like for a Library Page?

The work environment includes indoor conditions and exposure to outdoor weather, dust, odors, and potential infectious bacteria.

Are background checks required for this position?

Yes, applicants must pass a City of Boise background check process, which includes a criminal history check and reference checks.

Does the position require interaction with patrons?

Yes, the Library Page provides information, directions, and referrals to assist patrons in locating materials.

Will I be trained on the Dewey Decimal Classification system?

Yes, as part of the job, you will be expected to learn and apply the Dewey Decimal Classification system.

Are there opportunities for participation in library programs?

Yes, Library Pages assist and participate in library programs, ensuring safety precautions are maintained in youth service areas.

What is the noise level like in this position?

The noise level is occasionally moderate, depending on the activities in the library.

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City of Boise

Creating a city for everyone.

Government
Industry
1001-5000
Employees
1863
Founded Year

Mission & Purpose

We are dedicated to creating a city for everyone. Our team is 1600 people strong and is one of the largest employers in the area. Guided by a mission that keeps us focused on our community, our environment and our economy, we are passionate professionals who dream big and work hard. Our shared values are simple and we believe in them: One City, One Team – for the Greatest Good, Community Experience with “WOW”, and lastly, There’s Nothing We Can’t Do Better. From maintaining parks, to protecting the public, to designing water renewal systems, our entire organization is driven by the knowledge that every day when we go to work, we help to enhance what is loved most about Boise for generations to come