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Licensed Optician-Burlington,ON-LensCrafters

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Burlington

AI generated summary

  • You must have a high school diploma, state licensure, optical dispensing experience, strong customer service and math skills, tech-savvy, and familiarity with retail environments.
  • You will welcome customers, fit eyewear, take measurements, manage technology, ensure satisfaction, multitask, maintain store appearance, and adhere to policies.

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators
  • Embrace new technology & change
  • Previous customer service & retail experience

Responsibilities

  • Welcome all customers, set expectations with customers
  • Custom fit glasses & precisely place prescription in lenses
  • Acts as a leader in optical acumen
  • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
  • Assists team with complex product needs & prescriptions
  • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
  • Ability to multi-task, prioritize & manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs & competencies
  • Take pride in store appearance, help to keep store clean, attractive & organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement & results
  • Adhere to company policies & procedure, including discounts, promotions & inventory management

FAQs

What is the job title for this position?

The job title is Licensed Optician.

Where is this position located?

This position is located in Burlington, Ontario at LensCrafters.

Is this a full-time or part-time position?

This is a full-time position.

What are the educational requirements for this position?

The basic qualifications require a high school graduate or equivalent, along with state licensure.

What kind of experience is necessary for this role?

Optical dispensing experience is required, along with strong customer service skills.

What specific skills are emphasized for this position?

Strong customer service skills, basic math skills, knowledge of current fashion trends, and the ability to use technology such as an iPad or tablet are emphasized.

What kind of benefits can employees expect?

Employees can expect benefits such as healthcare, retirement savings, paid time off/vacation, and various employee discounts.

Are there opportunities for career growth in this position?

Yes, the role offers opportunities to learn about the optical industry and develop customer service and sales techniques for career growth.

Does the company provide accommodations for individuals with disabilities?

Yes, upon request and consistent with applicable laws, the company provides reasonable accommodations to individuals with disabilities during the application and hiring process.

Is previous customer service or retail experience preferred?

Yes, previous customer service and retail experience are preferred for this position.

What responsibilities will the Licensed Optician have?

Responsibilities include fitting glasses, recording measurements, assisting with complex product needs, and ensuring exceptional customer service.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.