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Licensed Optician-North Vancouver-LensCrafters

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • North Vancouver

AI generated summary

  • You must have a high school diploma, state licensure, optical dispensing experience, strong customer service and selling skills, and be familiar with POS systems and current fashion trends.
  • You will welcome customers, fit eyewear, record measurements, assist with complex prescriptions, maintain store appearance, manage time effectively, and ensure customer satisfaction.

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators
  • Embrace new technology & change
  • Previous customer service & retail experience

Responsibilities

  • Welcome all customers, set expectations with customers
  • Custom fit glasses & precisely place prescription in lenses
  • Acts as a leader in optical acumen
  • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
  • Assists team with complex product needs & prescriptions
  • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
  • Ability to multi-task, prioritize & manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs & competencies
  • Take pride in store appearance, help to keep store clean, attractive & organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement & results
  • Adhere to company policies & procedure, including discounts, promotions & inventory management

FAQs

What are the primary responsibilities of a Licensed Optician at LensCrafters?

The major duties include welcoming customers, custom fitting glasses, recording measurements, assisting with complex product needs, managing time, ensuring store cleanliness, and adhering to company policies.

What qualifications do I need to apply for this position?

Basic qualifications include a high school diploma or equivalent, state licensure, optical dispensing experience, strong customer service skills, basic math skills, and familiarity with current fashion trends and technology.

Is previous retail experience preferred for this role?

Yes, previous customer service and retail experience is preferred.

What is the pay range for the Licensed Optician position?

The pay range is between $21.95 and $33.19, depending on various factors including geography and experience.

Does LensCrafters provide any benefits?

Yes, benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

Is there a focus on continuing education and improvement for employees?

Yes, the company values self-motivation and a desire for continual learning and improvement.

What kind of technology will I be expected to use in this role?

You will be expected to use technology that includes POS systems, computers, tablets, and calculators.

How does LensCrafters prioritize customer service?

LensCrafters places a high value on legendary customer service by striving to exceed customer expectations and creating exceptional value in the lives of customers.

Are there accommodations available during the application process for individuals with disabilities?

Yes, EssilorLuxottica provides reasonable accommodations upon request to individuals with disabilities during the application and hiring process.

Does LensCrafters have an equal opportunity policy?

Yes, LensCrafters is an Equal Opportunity Employer and considers all qualified applicants without discrimination based on various protected characteristics.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.