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Licensed Optician-Toronto, ON LensCrafters

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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Toronto

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators
  • Embrace new technology & change
  • Previous customer service & retail experience

Responsibilities

  • Welcome all customers, set expectations with customers
  • Custom fit glasses & precisely place prescription in lenses
  • Acts as a leader in optical acumen
  • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
  • Assists team with complex product needs & prescriptions
  • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
  • Ability to multi-task, prioritize & manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs & competencies
  • Take pride in store appearance, help to keep store clean, attractive & organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement & results
  • Adhere to company policies & procedure, including discounts, promotions & inventory management

FAQs

What is the job title for this position?

The job title is Licensed Optician.

Where is this job located?

This job is located in Toronto, ON at LensCrafters.

What type of employment is being offered?

This position is offered as full-time employment.

What are the primary responsibilities of the Licensed Optician?

The primary responsibilities include welcoming customers, custom fitting glasses, accurately adjusting eyewear, assisting with complex product needs, and ensuring exceptional customer service.

What qualifications are required for this position?

Basic qualifications include a high school diploma or equivalent, state licensure, optical dispensing experience, strong customer service skills, knowledge of current store merchandise, and proficiency in basic math.

Are there any preferred qualifications for applicants?

Yes, previous customer service and retail experience are preferred qualifications.

What kind of benefits does LensCrafters offer?

Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

Is there any support for individuals with disabilities during the application process?

Yes, upon request, reasonable accommodations will be provided to individuals with disabilities who need assistance in the application and hiring process.

What is the company policy regarding equal employment opportunity?

LensCrafters is an Equal Opportunity Employer and considers all qualified applicants without discrimination based on protected characteristics.

What skills are necessary for this position?

Necessary skills include strong communication, listening, team-building, customer service, basic math, familiarity with technology like POS systems, and the ability to embrace new technology.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.

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