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Licensed Optician-Winnipeg, MB-LensCrafters

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Winnipeg

AI generated summary

  • You must have a high school diploma, state licensure, optical dispensing experience, strong customer service and math skills, retail background, and be comfortable with technology and fashion trends.
  • You will assist customers, fit eyewear, take measurements, ensure quality, resolve issues, manage time, maintain store appearance, adhere to policies, and strive for exceptional results.

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators
  • Embrace new technology & change
  • Previous customer service & retail experience

Responsibilities

  • Welcome all customers, set expectations with customers
  • Custom fit glasses & precisely place prescription in lenses
  • Acts as a leader in optical acumen
  • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
  • Assists team with complex product needs & prescriptions
  • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
  • Ability to multi-task, prioritize & manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs & competencies
  • Take pride in store appearance, help to keep store clean, attractive & organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement & results
  • Adhere to company policies & procedure, including discounts, promotions & inventory management

FAQs

What type of position is being offered?

The position being offered is a Full-Time Licensed Optician role.

Where is this job located?

This job is located in Winnipeg, MB at LensCrafters.

What qualifications do I need to apply?

To apply, you need to have a High School diploma or equivalent, State Licensure, and optical dispensing experience.

Is previous customer service experience required?

Previous customer service and retail experience is preferred but not explicitly required.

What are the main responsibilities of the Licensed Optician?

Main responsibilities include welcoming customers, custom fitting glasses, ensuring finished eyewear meets standards, assisting with complex prescriptions, and adhering to company policies and procedures.

Are there any specific skills required for this job?

Yes, strong customer service skills, knowledge of current store merchandise, strong basic math skills, and familiarity with POS systems, among others, are required.

What kind of training will I receive?

You will receive training on the optical industry, customer service, and sales techniques to help you grow in your career.

Does LensCrafters offer benefits to employees?

Yes, benefits may include healthcare, retirement savings, paid time off, and various employee discounts, along with a competitive bonus and/or commission plan.

How is employee pay determined?

Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements.

Is there an opportunity for career growth at LensCrafters?

Yes, there is an opportunity for career growth as you develop skills in customer service and sales techniques.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.