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Live Market Support Manager

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JTI - Japan Tobacco International

2mo ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Manila

AI generated summary

  • You need a degree in Computer Science, 4 years' experience with cloud SAAS, e-commerce, Microsoft platforms, data integration, and strong analytical skills. Fluent English and good communication are essential.
  • You will support digital solutions adoption, liaise between market functions and IT, analyze project requests, conduct testing, design processes, and train users while ensuring effective documentation.

Requirements

  • University degree in Computer Science or similar
  • Fluent English
  • 4 years working experience on the following new technology trends:
  • Cloud SAAS solutions
  • e-commerce: Wordpress, Adobe, Magento, Google Analytics
  • Microsoft Power Platform (Power BI, Power Apps, Power Automate)
  • Microsoft O365 Platform (SharePoint, Office, Teams, etc.)
  • Microsoft SQL Server & Microsoft Azure (Data Factory)
  • New generation Business Intelligence solutions (MS Power BI)
  • Solid experience in data integration technologies
  • Experience in Business Analysis & Business requirements analysis
  • Experience in solutions design and architecture, including application design methodology such as Agile methodology, interface design, and scalability.
  • Supplier management
  • Experience working with Microsoft office tools
  • Experience on CRM solutions would be a plus
  • Ability to quickly learn new tools and technologies
  • Good interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets
  • Analytical & Detail oriented
  • Ability to work autonomously

Responsibilities

  • The Live Market Support Manager will be responsible for successful adoption and implementation of digital consumers solutions in the markets, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations required for successful adoption.
  • The person acts as liaison between Market functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.
  • As the Live Support Manager in the area of Information Technology, you will:
  • Provide functional expertise on Digital Consumers processes and solutions, ensuring final user's adoption.
  • Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they apply the full potential of the application.
  • Be a Partner & Consultant (“Understand the Business & Processes”)
  • Translate Business needs into simple Solutions (“Make things happen”)
  • In regards of new projects/major improvements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local).
  • Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close collaboration with quality assurance and technical teams.
  • You will be part of the project team and will do the following:
  • Design of business processes
  • Configuration and configuration coordination from external parties, unit testing
  • Maintain appropriate documentation.
  • Definition and roll out of standards and templates.
  • Potentially participate in training business community (key users).
  • Ensure transfer of knowledge/expertise from external consultants.

FAQs

What is the role of a Live Market Support Manager at JTI?

The Live Market Support Manager is responsible for the successful adoption and implementation of digital consumer solutions in the markets, acting as a liaison between market functions and IT delivery teams, and ensuring effective execution and IT governance.

What are the main responsibilities of this position?

The main responsibilities include business relationship management, change management regarding new projects, and project management involving design, configuration, testing, and documentation.

What educational qualifications are required for this position?

A university degree in Computer Science or a similar field is required for this position.

What is the required work experience for this job?

A minimum of 4 years of working experience with new technology trends such as cloud SAAS solutions, e-commerce platforms, Microsoft Power Platform, and data integration technologies is required.

Is experience with CRM solutions necessary for this role?

Experience with CRM solutions is a plus but not mandatory for the role.

What key technologies should candidates be familiar with?

Candidates should have experience with Cloud SAAS solutions, e-commerce technologies (like WordPress and Magento), Microsoft Power Platform, Microsoft O365, Microsoft SQL Server, and Business Intelligence solutions such as MS Power BI.

Is fluent English necessary for this position?

Yes, fluent English is a requirement for effective communication in this role.

What kind of work environment does JTI promote?

JTI promotes a diverse and inclusive work environment and values differences among its employees.

How does the recruitment process work?

The recruitment process typically includes a phone screening with Talent Acquisition, assessment tests, interviews, and an offer, taking approximately 1-3 weeks after the job posting closure.

Will there be training opportunities provided in this role?

Yes, potential participation in training the business community, particularly key users, is a part of the job responsibilities.

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JTI - Japan Tobacco International

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are JTI - Japan Tobacco International - and we believe in freedom. We believe the possibilities are endless when you are free to choose. In fact, we have spent the last 20 years innovating, creating new and better products for our consumers to choose from. This is how we have grown to be present in 130 countries. But our business is not just business. Our business is our people. Their talents. Their potentials. We believe that when our people are free to be themselves, to grow, innovate and develop, amazing things happen for our business. At JTI, we believe that a diverse and inclusive environment is fundamental to generate innovation and achieve amazing results. And, because of this, all applications are considered without distinction of race, gender, disability, nationality, religion, sexual orientation, age or any other. We don't expect anyone to feel they have to change to fit in. At JTI, we respect you and your choices, and here you are free to think what you want. So if you don't want to fit in, JTI is for you. Sure, work is important, but at JTI family and our relationships come first. We support you, while you work, so you can support the people who matter. That's why our employees, from all over the world, choose to be part of JTI. It's why 9 out of 10 would recommend us to a friend. It's why we've been certified globally as a Top Employer for eight consecutive years. So when you're ready to choose a career you'll love, at a company you'll love, feel free to join us. #JoinTheIdea.