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Loan Servicing - Operations Analyst

  • Job
    Full-time
    Entry & Junior Level
  • Banking & Finance
  • Bangalore

AI generated summary

  • You must have a degree in finance or relevant experience, 6 months in finance, strong analytical skills, client management abilities, effective communication, and problem-solving skills.
  • You will manage financial processes, ensure compliance, support trading, liaise with contacts, resolve queries, complete funding promptly, and enhance efficiency through process improvements.

Requirements

  • Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
  • Minimum 6 months of experience in the financial services industry with a proven track record of delivery.
  • Understand business financial statements, cash flow capacity, and loans across various industries.
  • Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
  • Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
  • Utilize effective time management and prioritization skills to achieve business objectives.
  • Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.
  • Build relationships with clients, internal partners, and peers effectively.
  • Recognize issues or problems that need to be escalated promptly.
  • Develop domain learning and exhibit strong interpersonal and communication skills.
  • Apply analytical thinking and problem-solving skills effectively.
  • Understand the product lifecycle and area product management thoroughly.

Responsibilities

  • Adhere to established QUALITY & QUANTITY SLAs consistently.
  • Ensure 100% compliance with process-related policies, guidelines, and controls.
  • Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
  • Support the secondary trading desk with trade booking and settlements.
  • Liaise with bank departments and external contacts, including Borrowers and Trustees.
  • Follow up timely with agents or customers for any missing notifications.
  • Complete all funding within the SLA on the same day.
  • Serve as the SME and first internal POC for process-related queries and clarifications.
  • Act as the first point of escalation for process-related issues from customers.
  • Pay attention to detail to ensure all documents are processed correctly.
  • Identify changes to processes to improve productivity and efficiency.

FAQs

What is the primary role of a Loan Servicing Specialist – Operations Analyst?

The primary role involves executing specific tasks related to Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes, while ensuring compliance with Service Level Agreements (SLAs).

What qualifications are required for this position?

A bachelor's degree in finance or a related field, or equivalent work experience, is required, along with a minimum of 6 months of experience in the financial services industry.

What are the key responsibilities of this role?

Key responsibilities include managing financial processes, supporting the secondary trading desk, ensuring compliance with policies, completing funding within SLAs, and serving as the first point of contact for process-related queries.

Is experience in the financial services industry necessary?

Yes, a minimum of 6 months of experience in the financial services industry is required, along with a proven track record of delivery.

What skills are preferred for this role?

Preferred skills include strong interpersonal and communication skills, analytical thinking, problem-solving abilities, and the ability to build relationships with clients and internal partners.

How does this role contribute to the overall success of the organization?

The Loan Servicing Specialist plays an integral role by ensuring the efficient functioning of various financial processes, which directly contributes to the success of the financial services provided by the organization.

What is the team structure within the Global Banking business at J.P. Morgan?

J.P. Morgan's Global Banking business comprises one of the largest wholesale banking client franchises, serving a diverse range of clients, including corporations, governments, municipalities, and other institutions.

Are there opportunities for career growth in this position?

Yes, the role offers valuable exposure to various aspects of banking operations, providing opportunities to enhance skills and potentially advance within the organization.

What is the work environment like for a Loan Servicing Specialist?

The work environment is dynamic and collaborative, focusing on teamwork and effective communication across various departments to ensure seamless operations.

How does J.P. Morgan approach diversity and inclusion in the workplace?

J.P. Morgan places a high value on diversity and inclusion, ensuring equal opportunity employment and a commitment to supporting various protected attributes in the workplace.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.