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Localisation Program Manager, Marketing

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Klaviyo

1mo ago

  • Job
    Full-time
    Senior (5-8 years)
  • London

AI generated summary

  • You should have 5+ years of experience, 3+ in localisation, expertise in TMS, ability to lead multilingual content, strong communication skills, and analytical problem-solving abilities.
  • You will drive high-quality localisation for international customers, manage localisation tools and AI integration, execute solutions, collaborate with teams, and advocate for the international customer experience.

Requirements

  • 5+ years of experience overall, 3+ years of experience in a comparable localisation role on the buyer/client side
  • Extensive experience of TMS systems, translation memories, localisation tools and processes
  • Demonstrated experience of designing and implementing localisation solutions at scale
  • Experience leading content localisation across multiple languages
  • Ability to partner effectively with internal teams and influence roadmaps
  • Ability to hold self and teams accountable to a high quality standard
  • Ability to create and deliver a localization roadmap of tools and processes
  • Excellent organisational and multitasking skills, and attention to detail
  • Excellent communication and interpersonal skills, both written and verbal in English
  • Strong time management and prioritisation skills with a proven ability to meet deadlines and make trade-offs.
  • Strong analytical and problem-solving skills.
  • Authorisation to work in the UK without restriction.

Responsibilities

  • Delight our international customers by owning and driving high quality, localised customer experiences for all international markets and languages across Marketing, Academy and other parts of the customer journey.
  • Drive localisation scale by developing and managing a roadmap of localisation tools and technologies that leverage AI to continuously improve localisation.
  • Plan, execute and manage localisation solutions for Marketing, Academy and other Klaviyo teams, partnering closely with those teams to fully understand business goals, priorities and opportunities.
  • Drive adoption of AI in the localisation process, as well as optimising machine translation engines, translation memories and existing processes and technologies.
  • Collaborate with the whole Localisation team, stakeholders and other teams to deliver a high quality localised experience for international customers, drive scale in localisation and resolve issues and blockers.
  • Be a champion internally for the international Klaviyo customer.
  • Perform other related duties as assigned.

FAQs

What is the primary responsibility of the Localisation Program Manager at Klaviyo?

The primary responsibility is to own and drive high-quality, localised customer experiences for all international markets and languages across Marketing, Academy, and other parts of the customer journey.

What qualifications are required for this position?

The position requires 5+ years of overall experience, with at least 3+ years in a comparable localisation role on the buyer/client side, as well as extensive experience with TMS systems, translation memories, localisation tools and processes.

Is experience with AI in localisation processes required?

Yes, candidates should have experience driving the adoption of AI in the localisation process, as well as optimising machine translation engines and existing processes.

What types of content will I be managing in this role?

You will be managing the localisation of various customer-facing content, including performance-based marketing collateral, training programs, the Klaviyo application and website, and partner and developer portals.

What skills are necessary for this role?

Necessary skills include excellent organisational and multitasking abilities, attention to detail, strong communication skills, analytical and problem-solving skills, as well as the ability to hold teams accountable to a high-quality standard.

What are the potential benefits of working at Klaviyo in EMEA?

Benefits include equity for all employees, private health cover, financial and professional coaching, a generous annual learning allowance, paid primary and secondary caregiver leave, and free books.

What is the pay range for this role?

The pay range for this role is £64,000—£96,000 GBP.

Is there an opportunity for career advancement within this role?

Yes, being part of a dynamic localisation team at Klaviyo offers opportunities for growth and advancement as the localisation function scales.

What is the company’s stance on diversity and equal opportunity?

Klaviyo is committed to a policy of equal opportunity and non-discrimination, ensuring a workplace free from discrimination based on various characteristics protected by applicable law.

Are there any specific work authorization requirements for this position?

Yes, candidates must have authorization to work in the UK without restriction.

Klaviyo

Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Marketing & Advertising
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Klaviyo is a marketing automation platform that specializes in email and SMS marketing for e-commerce businesses. Their ultimate mission is to help businesses of all sizes grow by enabling them to create personalised and targeted marketing campaigns, build stronger customer relationships, and drive sales. Klaviyo's purpose is to empower e-commerce brands with the tools and insights they need to thrive in the digital marketplace, providing them with the means to deliver relevant and engaging marketing messages to their customers and drive business success.

Culture & Values

  • Customer first

    We always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what's best for our customers and their customers. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed up their paths to success.

  • Always learning

    We are always learning. “We surround ourselves with people that are intensely curious and energized by learning. I know many Klaviyos who have attended Udemy courses, coding academies, conferences, and university classes to better themselves and I know others that have independently launched internal trainings and mentoring programs to help teach others. It helps that we have a free book policy and generous learning stipend but what makes Klaviyo really special is the culture of putting this into action.” - Mike Parker, Sr. Director, Solution Architecture Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

  • Equitable world

    We strive to make the world more equitable. “Klaviyos come from all over the world, and have all kinds of backgrounds. We have a number of employee-organized groups called KRGs that celebrate our different backgrounds, identities, and values. Because wherever you're from, you belong here.” - Hansen Liang, Senior Product Manager Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren't afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.

  • Collaborate radically

    We collaborate radically. Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.

  • Ambitious

    We are ambitious. “Klaviyos dream big and are passionate. We don't back down from challenging problems. We don't fear failing. We strive to succeed and build success for those around us. We don't limit our thinking to "what we've always done." We are builders and we create opportunities.” - Daniel Kezerashvili, Engineer Manager II Klaviyos don't limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.

  • Remarkable

    We are remarkable. “I am always impressed by the unique skills and talents held by people at Klaviyo and the drive Klaviyos possess to go above and beyond. By bringing their best to work everyday in meaningful and noticeable ways, Klaviyos inspire others to do the same.” - Evan Eisert, Group Product Manager Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.