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Loyalty Manager

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TJX Europe

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing

AI generated summary

  • You need experience in loyalty program management, retail, strong analytical skills, project management, team leadership, and the ability to negotiate contracts. Travel is required.
  • You will manage rewards, optimize loyalty campaigns, collaborate with teams, oversee expenses, utilize customer data, and support a direct report while driving customer engagement and meeting KPIs.

Requirements

  • Experience in marketing and loyalty/customer-facing program management.
  • Background in a market-leading retail environment preferred.
  • Proven ability to drive customer engagement programs strategically and operationally.
  • Proficiency in Excel and PowerPoint, with strong analytical and technical skills.
  • Ability to negotiate and review third-party contracts and pricing.
  • Skilled in project and agency management, delivering projects on time and within budget.
  • Excellent project management and time management abilities, with attention to detail.
  • Strong team player with a passion for collaboration and influence.
  • Experience working across different markets in Europe and with a Pan-European team.
  • Leadership experience managing a small team.
  • Willingness to travel for regular agency and market visits.

Responsibilities

  • Jointly manage the Treasure rewards and benefits, ensuring operational excellence and budget management.
  • Develop and optimize loyalty campaigns to support business objectives and drive customer engagement.
  • Partner with Marketing, Analytics & Insights, ECRM, and Creative teams for integrated campaigns.
  • Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams.
  • Support the evolution of the loyalty program and manage a direct report (Loyalty Officer).
  • Execute campaigns and customer initiatives to meet KPIs, ensuring timely and budget-friendly delivery.
  • Manage third-party and agency relationships, overseeing project delivery and costs.
  • Utilize customer data to develop actionable insights and respond to business challenges.
  • Oversee loyalty-related tech solutions and testing.
  • Maintain transparency and control over program expenses, coordinating with Finance.
  • Propose ideas to evolve the program based on customer behavior and competitive landscape.
  • Develop and manage the Loyalty Officer, ensuring their growth and delivery of objectives.

FAQs

What markets will the Loyalty Manager oversee?

The Loyalty Manager will co-manage the Treasure Rewards and Benefits program across 4 European markets.

What experience is preferred for the Loyalty Manager position?

A background in a market-leading retail environment is preferred.

What will be the main responsibilities of the Loyalty Manager?

The main responsibilities include managing the Treasure rewards program, developing loyalty campaigns, collaborating with various teams, overseeing project delivery, and utilizing customer data for actionable insights.

Will the Loyalty Manager have any direct reports?

Yes, the Loyalty Manager will manage a direct report, specifically a Loyalty Officer.

Is experience in project management important for this role?

Yes, excellent project management and time management abilities are essential for this role.

Will the Loyalty Manager need to travel?

Yes, there is a willingness to travel for regular agency and market visits.

What software skills are required for the Loyalty Manager position?

Proficiency in Excel and PowerPoint, along with strong analytical and technical skills, is required.

What qualities are important for the Loyalty Manager to have?

Important qualities include being a strong team player, having a passion for collaboration, and the ability to influence others.

How does TJX support employee growth?

TJX prioritizes career growth and empowerment, offering competitive salaries, solid benefits, and opportunities to grow in your role.

Does TJX consider diversity in its hiring process?

Yes, TJX considers all applicants for employment without regard to age, disability, gender, race, and other characteristics.

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TJX Europe

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

TJX Europe operates as a major retail division of The TJX Companies, Inc., managing well-known brands such as TK Maxx and Homesense across Europe. Their ultimate mission is to deliver high-quality, brand-name products at affordable prices to enhance customer satisfaction. Their purpose is to offer a wide variety of merchandise, from fashion to home goods, while fostering an engaging shopping experience and supporting a diverse, inclusive workplace for their employees.