Job

Machine Learning Engineer Graduate (E-commerce Intelligent Customer Service) - 2024 Start (MS)

TikTok

•

Oct 19

💼 Graduate Job

Seattle

The ideal candidate for the Machine Learning Engineer Graduate position at Tiktok should have a Master's degree in Computer Science or related fields, a background in Software Development or a related technical discipline, proficiency in programming languages such as C++, Python, Go, or Java, experience in NLP and LLM technologies, and knowledge of deep learning frameworks like TensorFlow/PyTorch. They should also possess expertise in machine learning algorithms, network model structures, and text representation methods, as well as experience in large-scale text data processing using tools like Hadoop/Spark/Hive/Flink. Strong teamwork and communication skills are also required.
The Machine Learning Engineer Graduate at TikTok will be responsible for developing AI customer services, collaborating with cross-functional teams, applying LLMs in various e-commerce scenarios, creating a generative-based AI chatbot, and optimizing text generation and machine translation for multiple languages and scenarios.

Graduate Job

Data•Seattle

Team Introduction:

Our team is responsible for developing cutting-edge NLP/ML algorithms and strategies to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the algorithms of Intelligent Customer Service under TikTok's global e-commerce business.
We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Master's degree in Computer Science or related fields.
Graduate with a background in Software Development, Computer Science, Computer Engineering, or a related technical discipline
Experience with software development in at least one of the following programming languages: C++, Python, Go, Java
Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
Experience in NLP and LLM technologies.
Proficient in using at least one mainstream deep learning framework such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
Aware of certain processing methods and optimization experience on domain adaptation, small sample construction, text mining, unsupervised/semi-supervised, and other similar issues.
Familiar with commonly used machine learning and deep learning algorithms, understand basic network model structure (DNN/LSTM/CNN, etc.) and text representation methods (LDA/Word2Vec/ELMo/GPT/BERT, etc.), have practical experience in deep learning training and reasoning model tuning.
Experience in large-scale text data processing or cleaning (Such as using Hadoop/Spark/Hive/Flink).

Masters

Data

Building next-generation AI customer services using LLMs within the TikTok e-commerce ecosystem to better serve our customers.
Collaborate with product managers, data scientists, and the product strategy & operation team to define product strategies and features.
Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business.
Establishing a generative-based AI chatbot that is capable of resolving post-sale issues and achieving pre-sale interactive consultations.
Text generation, including product titles and descriptions, dialogue summary, auto-replying of emails and tickets, etc.
Machine translation, including optimizing translation quality in dozens of scenarios and language pairs in the e-commerce scenarios, as well as the research of related cutting-edge technologies.

Work type

Full time

Work mode

office

Location

Seattle