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Manager, Account Management - REMOTE for US Based Candidates

  • Job
    Full-time
    Senior (5-8 years)
  • Boston

AI generated summary

  • You must have experience in account management, strong communication skills, and the ability to work effectively in a remote team environment.
  • You will manage client relationships, oversee account strategies, ensure service delivery, drive client satisfaction, and lead a team to achieve business goals.

Requirements

  • What you’ll need:
  • Bachelor’s degree or 8 years of directly related experience.
  • 5 years of proven client-focused experience in the benefits, brokers, benefits administration and/or health care industry.
  • 4+ years in an Account Management role in the Healthcare/Benefits industry, working with our target market.
  • Previous experience leading a team of sales professionals that support large or complex clients in the employee benefits space.
  • What will set you apart:
  • Bachelor’s degree in a business or healthcare related major.

Responsibilities

  • Manage Optavise Account Management Associate resources to ensure that they are successfully delivering on their role's responsibilities.
  • Ensure Client retention and renewals meet Optavise goals.
  • Identify clients who are believed to be "at-risk", inform other appropriate resources within Optavise, and work to put a remediation plan in place immediately.
  • Ensure Client utilization of Optavise Advocacy & Transparency services meet Optavise goals.
  • Support achievement of PPI target goals with Optavise clients.
  • Involve appropriate Optavise Sales, SME, Implementation, or Delivery resources in relevant meetings and communications.
  • Involve the Client’s Broker/Consultant in relevant meetings and communications.
  • Track to ensure that the client’s key objectives are being met.
  • Scope, draft and facilitate completion of contractual documents necessary to expedite booking orders, billing, implementation and renewal of products and services.
  • Ensure that Salesforce is a sole source of truth for Sales data.

FAQs

Do we support remote work?

Yes, this position is fully remote for candidates based in the U.S., as long as they are willing to work central or eastern time zone hours.

What is the salary range for this position?

The salary range for the Manager, Account Management position is $102,600 to $154,000 annually, based on factors such as relevant experience, skills, and location.

Is this position eligible for bonuses?

Yes, the position is bonus eligible.

What qualifications are required for this role?

Candidates must have a bachelor's degree or 8 years of directly related experience, as well as 5 years of client-focused experience in the benefits or healthcare industry, and at least 4 years in an Account Management role.

What benefits does the company offer?

The company offers medical, dental, and vision insurance, a 401(k) retirement plan with company match, short-term and long-term disability insurance, paid time off, corporate holidays, paid parental leave, and company-paid life insurance.

What is the primary responsibility of the Manager, Account Management?

The primary responsibility is to build, train, develop, and motivate a team of Account Management professionals while ensuring client retention, renewals, and satisfaction.

How often will travel be required for this position?

Associates may be asked to travel to varying corporate offices periodically, although the role is primarily remote.

What kind of clients will the Manager be working with?

The Manager will work with Optavise clients in the healthcare and benefits space, focusing on building long-term, trusting relationships.

Do I need prior experience managing teams in the benefits space?

Yes, prior experience leading a team in the employee benefits space is required.

Is there a preference for specific educational backgrounds?

A bachelor's degree in a business or healthcare-related major is preferred but not mandatory as long as the candidate has the required experience.

Finance
Industry
1001-5000
Employees

Mission & Purpose

CNO Financial Group, Inc. (NYSE: CNO) secures the future of middle-income America. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands, including Bankers Life, Colonial Penn, Optavise, and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and $34 billion in total assets. Our 3,400 associates, 4,600 exclusive agents and over 4,000 independent partner agents guide individuals, families and businesses through a lifetime of financial decisions. For more information, visit CNOinc.com. We are financially strong and well positioned for continued growth. At CNO, we're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences in a flexible, hybrid workplace. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you.