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Manager, Agency Administration

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Kemper

2mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • Saint Louis

Requirements

  • Bachelor’s degree required or equivalent experience
  • Solid understanding of career agent distribution model, sales practices, technologies and tools, life insurance experience required.
  • 2 or more years of experience in a leadership role
  • Role-model partnership and collaboration with Field Leaders and members of Operations
  • Critical thinking abilities that includes assessing the status quo
  • Analytical skills with ability to draw insights and present on conclusions
  • Strong, professional, communication, collaboration, and facilitation skills
  • High sense of urgency and ability to pivot/flex as priorities are redirected
  • Ability to plan, organize and prioritize work in a dynamic environment (remote and home, office environment)
  • Ability to present verbal and written information and ideas in a clear, concise, and organized manner
  • Ability to lead a team, both through direct reporting relationships, but also within peer group
  • Sponsorship is not accepted for this opportunity.
  • This is a hybrid role with 2 day per week reporting into our St. Louis, MO office after the training period.

Responsibilities

  • Direct oversight of the tactical processes within Agency Administration to ensure delivery of a quality product.
  • Continued evaluation of current processes to drive efficiency and scalability.
  • Establish appropriate standards, team accountability and adherence to standards
  • Responsible for agency audit team that collaborates with Department of Insurance, manages agent bonds and mitigates business risk
  • Responsible for regional administrator that coordinates for all 3000+ field employee changes (onboarding, including systems access, promotions, demotions, off boarding)
  • Facilitate front line support for field leadership (83 District Manager and 350+ Sales Managers) with single point of accountability mindset
  • Partner with field leadership and Kemper Life Operations to be an advocate for the field while balancing the needs of Sales Operations
  • Other duties as assigned

FAQs

What is the main responsibility of the Manager, Agency Administration?

The main responsibility of the Manager, Agency Administration is to create efficiencies in the operational areas of Agency Administration and oversee the tactical processes to ensure the delivery of a quality product.

Where is the position based?

The position is hybrid, located in the Westport area of St. Louis, MO, with an expectation to report to the office two days per week after the training period.

What are some of the key tasks involved in this role?

Key tasks involve direct oversight of tactical processes, evaluation of current processes for efficiency, managing the agency audit team, coordinating field employee changes, and providing front line support for field leadership.

What qualifications are required for this position?

A Bachelor’s degree or equivalent experience is required, along with a solid understanding of the career agent distribution model, sales practices, life insurance experience, and at least two years in a leadership role.

What skills are essential for success in this position?

Essential skills include critical thinking, analytical abilities, professional communication, collaboration, organization, adaptability, and the ability to lead a team.

Is sponsorship available for this position?

No, sponsorship is not accepted for this opportunity.

What type of experience is beneficial for this role?

Experience in life insurance, understanding sales practices and technologies, and leadership experience of two or more years are beneficial for this role.

Can this position be done entirely remotely?

No, this is a hybrid role requiring on-site presence in the St. Louis, MO office two days a week after the training period.

What is the expected level of collaboration required in this role?

The role requires a strong emphasis on partnership and collaboration with Field Leaders and members of Operations, ensuring effective communication and teamwork across departments.

What kind of team will the Manager, Agency Administration lead?

The Manager will lead a team responsible for critical tasks that support the large Agency Leadership team, including overseeing the agency audit team and the regional administrator.

Kemper

Affordable protection in an ever-changing world.

Finance
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Auto, Personal Insurance, and Life brands. Kemper serves over 4.9 million policies, is represented by approximately 26,000 agents and brokers, and has approximately 8,800 associates dedicated to meeting the ever-changing needs of its customers.