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Manager, Food Safety & Quality Assurance

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Krispy Kreme

3d ago

  • Job
    Full-time
    Senior Level
  • Facilities Management
  • Charlotte

AI generated summary

  • You should have a relevant Bachelor's degree or 5+ years in quality or food safety, training experience, strong communication skills, analytical abilities, and be willing to travel 50-75%.
  • You will lead quality assurance and food safety programs, manage audits, train staff, generate compliance reports, and coordinate with multiple teams across production and retail locations.

Requirements

  • Bachelor’s degree in Biology, Microbiology, Chemistry, Food Science, Food Engineering, or other Food Science related field and/or 5+ years’ experience with quality, food safety, food facility auditing, or related discipline.
  • Experience facilitating food safety / quality-related training events.
  • Excellent communication, interpersonal and leadership skills.
  • Must have the ability to interact and partner closely with other corporate departments.
  • Excellent analytical and problem-solving skills.
  • Crisis and recall management experience preferred.
  • 50 – 75% travel required. Mostly domestic, although some international travel is necessary. An updated passport, or the ability to acquire a passport, is required. Travel will include extended overnight stays.

Responsibilities

  • Lead the implementation & execution of quality assurance and food safety programs across manufacturing facilities and retail-only shops. This includes HACCP programs, food safety audits, quality systems reviews, standard operating procedures (SOPs).
  • Collaborate on the development of quality assurance and food safety programs and performance metrics. Have the ability to act as project manager across multiple active projects.
  • Maintain thorough records and manage multiple document streams.
  • Regularly review compliance metrics for domestic and international production and retail-only locations. Generate reports.
  • Train, mentor, and coach district and shop managers on food safety & quality.
  • Auditor for production & retail-only shops. Support & coach shops as they prepare for third-party audits.
  • Occasionally audit third-party manufacturing facilities and other external parties.
  • Act as primary point of contact for some food safety/quality vendors, including management of invoices, billing, etc.
  • Evaluate new food safety items, including cleaning supplies.
  • Subject matter expert on food safety & product quality. Provide guidance on related topics.
  • Extensive coordination with Shop Operations, Learning & Development, Technical Services & Engineering, and Facilities Management.
  • Provide support for global new market openings when required.

FAQs

What is the primary responsibility of the Manager, Food Safety & Quality Assurance?

The primary responsibility is to create and carry out established food safety and quality programs for Krispy Kreme production and retail-only facilities.

What qualifications are required for this position?

A Bachelor’s degree in Biology, Microbiology, Chemistry, Food Science, Food Engineering, or a related field and/or 5+ years of experience in quality, food safety, food facility auditing, or a related discipline.

Is travel required for this position?

Yes, 50 – 75% travel is required, mostly domestic, with some international travel necessary. An updated passport, or the ability to obtain one, is required.

Will the manager be involved in training others?

Yes, the manager will train, mentor, and coach district and shop managers on food safety and quality.

What type of reports will the manager need to generate?

The manager will regularly review compliance metrics for domestic and international locations and generate reports accordingly.

What type of experience is preferred for this role?

Crisis and recall management experience is preferred.

What benefits does Krispy Kreme offer for this position?

Benefits include comprehensive medical, vision, and dental insurance, employee discount programs, a 401K plan, PTO and “dream” days, company events, education reimbursement, life insurance, and more.

Will the manager need to collaborate with other departments?

Yes, there will be extensive coordination with Shop Operations, Learning & Development, Technical Services & Engineering, and Facilities Management.

Is prior auditing experience necessary for this role?

Yes, the manager will act as an auditor for production and retail-only shops and may occasionally audit third-party manufacturing facilities.

What specific programs and systems will the manager be responsible for implementing?

The manager will lead the implementation and execution of quality assurance and food safety programs, including HACCP programs, food safety audits, quality systems reviews, and standard operating procedures (SOPs).

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Krispy Kreme

Home of the Original Glazed Doughnut. 🍩 & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.