Manager, Learning Services (LMS) (Chicago/Hybrid)

Feeding America

Jul 30

Applications are closed

Job
Full-time
Senior (5-8 years)
Chicago

Requirements

Minimum of 5 years’ experience in learning technology, web design, virtual event production, platform development, knowledge management, instructional design, or similar field.
Attention to detail.
Communicate with empathy.
Problem-solving skills.
Effective project management skills. This includes the ability to track and handle multiple requests in an organized way and the ability to meet tight deadlines under pressure.
Experience with Moodle, event/registration site development, and/or HTML preferred.
Knowledge of food banking as a distinct subset of the non-profit sector preferred.
Demonstrates a commitment to Feeding America’s mission through work and action.
Is committed to people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis.
Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
Demonstrates a personal commitment to valuing different backgrounds and life experiences through word and action.
Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued.
Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work.
Committed to continuous personal EDI development.
Offers suggestions for improving processes or change plans.
Discusses concerns with leadership in a productive manner, then regardless of outcome, embraces changes.
Reaches out to key stakeholders to understand their perspectives, overcome resistance, and gain buy-in.
Speaks positively about changes and helps others understand how to be successful during times of change.
Builds trust by consistently operating with honesty, openness, and authenticity.
Anchors actions and decisions in our mission.
Consistently treats others with fairness, dignity, compassion, and respect.
Demonstrates courage of convictions while respecting the views of others.
Supports organization/department decisions in words and actions.
Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.
Uses knowledge of how Feeding America and the not-for-profit services industry work to navigate the organization and get things done.
Operates with an awareness of interdependencies between own department/team and others in the organization.
Maintains knowledge of, and relationships with, key stakeholders external to the department.
Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization.
Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly.
Pursues networking opportunities and encourages others to form new relationships that benefit all parties.
Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings.
Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups.
Responds positively to requests to share information while maintaining confidentiality of sensitive content.
Adjusts message and content based on feedback provided.

Responsibilities

Learning Management System (LMS) Management
Manage the LMS including the overall user experience (UX), content hierarchy, assets, features, and functionality.
Identify the need for new features and inform the design of the LMS’s user interface.
Ensure offerings embrace inclusivity and accessibility as a core tenet.
Manage, improve and document LMS standard operating procedures and help guides.
Design and execute the curation plan and archive content in partnership with FANO teams based on user data.
Keep the LMS operating effectively by performing necessary security upgrades and maintenance and troubleshooting user requests and needs quickly and efficiently.
Work collaboratively with Feeding America National Organization (FANO) teams to publish new content (resources, training, communities, etc.) and conduct quality assurance checks.
Manage roster, run user reports, assign user groups, and build and push surveys.
Attend weekly Learning Design Team Meetings.
Conference Support
Manage conference agenda development in collaboration with the Conference lead, including designing the agendas, posting information, updating changes, and ensuring accuracy.
Provide coordination and overall management of the Learning Team Communication Plan, including drafting updates and collaborating with Learning Team members to ensure the timely and accurate dissemination of learning resources and conference communication.
Lead and manage the conference scholarship process, communicate to applicants and audit use of scholarship comp codes.
Collect required conference data required for tracking in our system (Sales Force), including but not limited to attendees, speakers, and scholarships.
Coordinate the recording of select conference sessions, including set up and post conference coordination of editing and posting.
Assist with other conference logistics support during planning or onsite as requested by the Director, Convenings.
Coordinate the annual awards process fulfilment, including ordering awards, scripting the announcements, securing award video or power point, processing award payments, coordinating with stakeholders and awardees, and coordinating with our Communication Department on press releases.
Attend weekly Convening Team Meetings.

FAQs

What is the job title and location for this position?

The job title is Manager, Learning Services (LMS), and it is based in Chicago with a hybrid work model.

What is the primary mission of Feeding America?

The primary mission of Feeding America is to feed America's hungry through a nationwide network of member food banks and to engage the country in the fight to end hunger.

What are the key responsibilities of the Manager, Learning Services (LMS)?

Key responsibilities include managing the Learning Management System (LMS), supporting conference logistics, ensuring inclusivity and accessibility of offerings, and collaborating with various teams to publish and improve content.

What is the salary range for this position?

The salary range for the Manager, Learning Services (LMS) position is between $82,000 to $87,000, based on experience.

What qualifications are required for this role?

Candidates must have a minimum of 5 years of experience in learning technology or a related field, attention to detail, problem-solving skills, effective project management skills, and preferably experience with Moodle and HTML.

Is there a specific focus on equity and diversity at Feeding America?

Yes, Feeding America is committed to equity, diversity, and inclusion, and seeks to attract, develop, retain, and promote a diverse workforce.

What type of work environment does Feeding America offer?

Feeding America offers a flexible work environment, allowing employees to work in the office an average of 2 days a week and remotely on other days, along with a 30-day “work anywhere” program annually.

What foundational qualities are expected from candidates?

Candidates are expected to be mission-focused, embrace equity, diversity, and inclusion, and possess leadership competencies such as driving change, integrity, understanding the business, collaboration, and effective communication.

How does Feeding America handle salary offers?

Feeding America maintains transparent salary ranges and practices to ensure pay equity, with offers typically made near the starting point of the range, allowing for exceptions for highly experienced candidates.

What type of team and culture can I expect at Feeding America?

You can expect to work with a diverse, collaborative team that values innovation, results, and a commitment to the mission of ending hunger in America. The organization prioritizes a culture where all employees feel a sense of belonging and can contribute their unique perspectives.

Feeding America

The nation's leading domestic hunger-relief charity.

Non-profit

Industry

201-500

Employees

1967

Founded Year

Mission & Purpose

As the largest network of food banks, pantries, and meal programs in the country, Feeding America is the leading organization in the fight against hunger in the United States. 200 food banks strong, we serve more than 40 million people in virtually every community in America. Since our beginnings 40 years ago, Feeding America has made innovative strides in combating food waste and providing fresh food to hungry people across the country. We believe that everyone - individuals, charities, businesses and government - has a role in ending hunger in America. Will you join us? Learn more at FeedingAmerica.org. Founded in 1979 (formerly named America's Second Harvest) Charity Navigator: Four Star Charity Better Business Bureau: Accredited Charity