FAQs
What is the primary responsibility of the Client Services Manager for Major Accounts?
The primary responsibility of the Client Services Manager for Major Accounts is to drive the client service vision and activation for major clients, working closely with sales business partners and client services teams to develop assigned accounts and strengthen account management.
How does this role interact with sales and client services teams?
This role acts as a point of contact in partnership with sales and client services teams, representing the Pandora brand and translating clients' media objectives into effective media strategies.
What experience is required for this position?
A minimum of 5 years of experience in Digital Media, including Advertising Sales, Account Management/Sales Operations, Marketing, or Media, is required for this position.
What skills are essential for success in this role?
Essential skills include excellent client service, strong verbal and written communication, analytical skills, the ability to manage multiple tasks, and an affinity for research and audience insights.
What types of reports will I be responsible for creating and presenting?
You will be responsible for creating and presenting monthly reports on forecasted, active, closed, and invoiced deals, as well as preparing Quarterly Business Reports for named accounts or agencies.
Will I be required to work independently in this role?
Yes, the role requires exercising independent judgment, methods, and techniques for obtaining results while also collaborating with teams across the organization.
Is knowledge of programmatic advertising important for this role?
Yes, a thorough knowledge of programmatic advertising is a key requirement for success in this role.
What software skills are necessary for this position?
A thorough knowledge of the MS-Office Suite (Word, Excel, PowerPoint, Access) is necessary for this position.
Is there an emphasis on collaborative work in this role?
Yes, the role emphasizes working in a collaborative team environment and sharing knowledge across the department.
Do I need to be based in the U.S. for this job?
Yes, you must have the legal right to work in the U.S. for this position.