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Manager of Account Managers, Amazon Autos

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Amazon

3mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Product
  • Austin

AI generated summary

  • You need a Bachelor’s, 5+ years in account/program management, team leadership, and customer relationship skills, plus data analysis experience and proficiency in relevant tools like Salesforce and Tableau.
  • You will coach Account Managers, set team goals, build Seller relationships, drive process improvements, and actively participate in hiring and team development.

Requirements

  • Basic Qualifications
  • Bachelor’s Degree or equivalent practical experience.
  • 5+ years' experience in account, program or product management in related industries like retail, automotive, or technology.
  • 5+ years professional experience developing and leading teams while driving organizational goals.
  • Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
  • Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
  • Preferred Qualifications
  • Superior communication and presentation skills
  • Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.

Responsibilities

  • Managers of Account Managers are responsible for driving business growth and delivering a positive experience with our program. The key responsibilities are to:
  • Coach, mentor, and develop a team of Strategic Account Managers
  • Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
  • Build and cultivate strong relationships with Sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
  • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.
  • Active participation in hiring and developing the best

FAQs

What is the primary focus of the Manager of Account Managers, Amazon Autos role?

The primary focus of this role is to drive business growth and deliver a positive experience for Sellers through coaching and developing a team of Strategic Account Managers, while building innovative discovery and shopping experiences for customers in the automotive space.

What qualifications are required for this position?

The required qualifications include a Bachelor's Degree or equivalent practical experience, 5+ years of experience in account, program, or product management in related industries, and a proven track record of developing and leading teams to achieve organizational goals.

What type of experience is preferred for candidates applying for this role?

Preferred candidates should have superior communication and presentation skills, experience using analytical and productivity tools such as Oracle Business Intelligence, Salesforce, Tableau, and the Microsoft Office Suite.

What organizational goals will managers be contributing to in this role?

Managers will contribute to the goal setting for their team, align with organizational goals, develop business strategies, and identify key metrics that drive growth and improve the end customer experience.

Is there an emphasis on team development in this role?

Yes, a significant emphasis is placed on coaching, mentoring, and developing a team of Strategic Account Managers to ensure they can drive business success and maximize Seller satisfaction.

Will this position require interaction with external teams?

Yes, the role involves partnering with external teams to align programs and identify improvements that benefit a larger set of customers.

What is Amazon's commitment regarding workplace diversity and inclusion?

Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How will success in this role be measured?

Success in this role will be measured by driving business growth, improving Seller satisfaction, developing effective relationships with stakeholders, and implementing scalable improvements in tools and processes.

Is prior experience in the automotive industry necessary for this role?

While prior experience in the automotive industry is not strictly necessary, it is beneficial, along with experience in retail or technology sectors, to understand the dynamics of vehicle sales.

What type of environment does the team operate in?

The team operates in a fast-paced and dynamic environment, resembling a start-up culture focused on innovating customer experiences and seller tools in the automotive industry on Amazon's platform.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.