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Manager, Technical Account Management

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Netskope

3mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid

AI generated summary

  • You need 8+ years in cyber tech, 5+ in leadership, strong skills in cloud ops/security, a customer-centric approach, and the ability to drive product adoption in fast-paced environments.
  • You will lead customer partnerships, manage technical escalations, drive cloud security programs, ensure product adoption, and facilitate communication to enhance customer success and satisfaction.

Requirements

  • 8+ years of cyber technology experience (data protection, security operations, threat, risk or identity management); technical pre/post-sales experience a plus
  • 5+ years leadership experience in a technical, post-sales function
  • Strong, hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways
  • Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspace
  • Ability to manage, influence, and build consensus while engaging with security programs across multiple business lines/models
  • Successful track record building business-aligned cloud and cybersecurity programs
  • Successful track record of driving product adoption and expansion through understanding the customer's current (and future) network security posture.
  • Successful track record of working in a fast-paced start-up environment
  • Exceptional follow-through with the ability to drive simultaneous and competing customer requests in a high-paced environment
  • Successful track record working in and navigating large enterprise environments
  • Ability to travel 15%
  • Bachelor's degree (BSc CS or equivalent)
  • Master's Degree and/or security certifications a plus

Responsibilities

  • Demonstrate leadership/mentoring skills for team members
  • Partner with customers to implement & operationalize business-aligned, cloud security programs
  • Responsible for the day-to-day implementation of strategic success plans that manage the customer's journey from onboarding to operational maturity
  • Function as a technical point of escalation for all customer-related platform issues; ultimately responsible for the execution of tailored get-well plans while partnering with technical support to drive quick and efficient issue resolution
  • Become a Netskope power-user by establishing and maintaining a technical, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot
  • Understand how our customers are utilizing Netskope's solutions and recommend additional features that can be leveraged to increase their security posture
  • Help identify and document Netskope leading practices and new use cases and ensure customer environments are in alignment
  • Collaborate with peers and customers, functioning as a front-line product expert, focusing on leading practices, programmatic use-cases, and technology adoption, while enabling user self-sufficiency
  • Coach customers to be Netskope product experts and train their teams on new capabilities or existing features to help become increasingly self-sufficient
  • Establish an ongoing cadence of communication with customers, in their language, across all required levels (from technical users to the C-suite)
  • Utilize cyber domain expertise to articulate Netskope's value to customers and map solutions to their business objectives and desired outcomes
  • Enthusiastically drive customer health, business alignment and customer value through the identification and achievement of customer goals and objectives
  • Actively drive and contribute to ongoing customer activities and touchpoints; cadence calls, site visits, technical & executive briefings and business reviews, customer education, and training activities
  • Help enable post-sales activity for your accounts through strong relationship-building, platform knowledge, planning and execution
  • Support new sales and retention functions within existing customers
  • Establish the "voice of the customer" through clear and concise feedback that helps Netskope align to customers and improve their platform

FAQs

What is the primary role of the Manager, Technical Account Management at Netskope?

The primary role is to lead a team of Technical Account Managers and drive all facets of technical success across the customer journey with the Netskope Cloud Security platform, including onboarding, implementation, adoption, and operationalization for strategic customers.

How many years of experience are required for this position?

Candidates should have at least 8+ years of cyber technology experience and 5+ years of leadership experience in a technical, post-sales function.

What technical skills are preferred for this role?

Preferred skills include strong, hands-on experience in cloud operations and cybersecurity, particularly with security and networking technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, Single Sign-On (SSO), Data Loss Prevention (DLP), and Encryption gateways.

What kind of work environment does Netskope offer?

Netskope promotes a collaborative work environment supported by open desk layouts and large meeting spaces, as well as employee engagement through various social and professional groups.

Are there opportunities for advancement in this role?

Yes, the role requires leadership, mentoring, and the opportunity to shape the experience of strategic customers, which can lead to further advancement within the company.

What is the level of travel required for this position?

The position requires the ability to travel up to 15%.

What educational background is preferred for candidates applying for this position?

A Bachelor’s degree in Computer Science or a related field is required, while a Master’s degree and/or security certifications are considered a plus.

How does the Manager, Technical Account Management contribute to customer success?

The manager drives customer success by partnering with clients to implement cloud security programs, managing customer relationship dynamics, and ensuring effective communication across technical and executive levels.

Is the work at Netskope fast-paced?

Yes, the role involves working in a fast-paced start-up environment with multiple competing customer requests, requiring exceptional follow-through and time management skills.

What values does Netskope prioritize within its culture?

Netskope prioritizes values of openness, honesty, and transparency, fostering a supportive and interactive workplace environment.

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Netskope

Banking for the real world

Technology
Industry
501-1000
Employees
2011
Founded Year

Mission & Purpose

Netskope is a cloud security company that provides solutions to protect data, users, and applications in the cloud. Their platform enables organisations to gain visibility into and control over their cloud usage, ensuring secure and compliant cloud adoption. Netskope's ultimate mission is to redefine cloud security and enable safe cloud usage for businesses of all sizes. Their purpose is to protect sensitive data, prevent threats, and enable secure collaboration in the cloud environment. Netskope aims to empower organisations to embrace the benefits of the cloud while ensuring data privacy, regulatory compliance, and protection against cyber threats. By offering advanced cloud security solutions, they help businesses confidently navigate the cloud landscape, mitigate risks, and maintain control over their cloud operations. Netskope's focus on innovation, customer-centricity, and cutting-edge technology positions them as a trusted partner for organisations seeking robust and scalable cloud security solutions.