FAQs
What is the role of the Manager, Technical Support at Confluent?
The Manager, Technical Support is responsible for leading teams of engineers who support customers during the development and operation of Confluent Platform environments. This includes managing staff, responding to customer escalations, and developing support processes.
What are the key responsibilities of this position?
Key responsibilities include building and mentoring a team of engineers, developing and improving support offerings, resolving customer escalations, coordinating on-call rotations, and collaborating with other teams within Customer Success.
What qualifications are required for this role?
Candidates should have 3+ years of experience in managing technical teams, experience in a customer-facing support role, strong problem-solving skills, and a passion for process development and improving customer success.
Is this position remote?
Yes, this position is remote, specifically targeting candidates situated on the West Coast of the United States.
What skills are emphasized for applicants?
Applicants should exhibit strong empathy and communication skills, a desire to ensure customer success, ability to manage escalated issues, and experience in cross-functional collaboration.
Is prior experience with Apache Kafka required for this role?
While direct experience with Apache Kafka is not explicitly stated as a requirement, the role involves working closely with the team behind Apache Kafka, so familiarity with it would be beneficial.
What is the expected salary range for this position?
The estimated annual salary for this role is between $121,700 and $143,010, along with an annual bonus and a competitive equity package, though actual pay may vary based on individual qualifications and experience.
What is Confluent's approach to diversity and inclusion?
Confluent is committed to building an inclusive global team that reflects a variety of backgrounds, perspectives, beliefs, and experiences. They emphasize equality as a core tenet of their culture.
What benefits does Confluent offer?
Confluent provides a wide range of employee benefits, which are competitive and aligned with industry standards. Specifics can be found on their benefits page, linked in the job description.
How does Confluent handle candidate privacy?
Confluent has a Candidate Privacy Notice that describes how and when they collect, use, and share personal information of job applicants and prospective employees. This notice can also be accessed through a provided link in the job description.