FAQs
What is the job title for this position?
The job title is Manager, Technology Support - Germany.
Where is the location for this job?
The job is located at our office in Frankfurt, Germany.
What are the main responsibilities of the Technology Support Manager?
The main responsibilities include overseeing IT support services, ensuring compliance with IT standards, enhancing service quality and customer orientation, managing stakeholder relationships, and overseeing budget control and planning.
What qualifications are required for this role?
Candidates should have several years of experience in IT support management, excellent problem-solving skills, a proactive and analytical mindset, and strong leadership and project management skills.
What benefits are offered for this position?
The benefits include attractive compensation, 30 vacation days, a job ticket, pension plans, meal allowances, health and retirement benefits, and bicycle leasing, among others.
Is there support for work-life balance?
Yes, we provide support for working parents to help balance their professional and personal lives, including childcare and emergency care solutions.
What opportunities for professional development are available?
There are diverse training and development opportunities available on both national and global levels.
What is the work environment like?
The work environment is dynamic and collaborative, set in a modern office near the Alte Oper in Frankfurt.
How does the company approach service quality?
The company focuses on building strong support functions with an emphasis on providing first-class customer service and continuous service optimization.
Is experience in project management necessary for this role?
Yes, experience in project management is beneficial, along with strong stakeholder management skills.