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Market Specialist, Global Response Operations - Thailand

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Meta

3mo ago

  • Job
    Full-time
    Junior Level
  • Consulting
  • Dublin

AI generated summary

  • You must have a degree, fluency in Thai, 2+ years in operations or project management, strong analytical skills, and the ability to manage multiple priorities and communicate effectively.
  • You will address content issues in Thailand, enforce policies during crises, analyze risks, implement operational solutions, and collaborate with teams to enhance ad integrity and user support.

Requirements

  • Minimum Qualifications:
  • Bachelors or Masters degree or equivalent practical experience
  • Fluency in written and conversational Thai to support operations
  • 2+ years of professional experience within an operations environment or project management or consultation background
  • Experience communicating with a variety of audiences and stakeholders
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Strong interpersonal skills and ability to build relationships with internal and external partners
  • Proven ability to work independently and manage multiple priorities in a dynamic environment
  • Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
  • Preferred Qualifications:
  • Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
  • Excellent analytical, project management, and problem-solving skills, with an interest in innovation and technology
  • Experience in process improvement and change management in complex environment

Responsibilities

  • Work as part of the SEO Thailand, enforcing on paid and organic (non-paid/user) content during a crisis response within the region while specifically representing the Thai market.
  • Work as part of an on-call operational structure to enforce on critical content, particularly in response to government, regulatory and Trusted Partner escalations, within the Thai.
  • Draw upon linguistic and cultural expertise in Thai Market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
  • Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Thailand and the broader Asia Pacific Region.
  • Develop and implement scalable operational solutions to enhance support for our user community in the Thailand, while also collaborating effectively with other regions.
  • Independently conduct root cause analysis and effectively resolve issues reported on Meta products, covering account support requests and abusive content types like graphic media, offensive language, or other objectionable materials.
  • Ensure comprehensive coverage and enforcement of agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
  • Develop and implement strategies to mitigate integrity risks in the global and regional advertising business during risk events, while protecting users and advertisers and removing friction in the ad delivery process.
  • Evaluate top-line operational metrics and drive strategic collaborations with internal cross-functional teams to enhance our processes and tools.
  • Lead process improvement initiatives by working closely with vendor partners and scaling solutions across regions as necessary.
  • Drive key integrity initiatives by collaborating with regional cross-functional teams, such as policy and legal, and contribute to stakeholder management across Thai markets and the broader Asia Pacific.
  • Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.

FAQs

What is the role of a Market Specialist in Global Response Operations?

The Market Specialist in Global Response Operations is responsible for enforcing content policies during crises, representing the Thai market, and addressing complex operational and risk-related issues. They also collaborate with various internal teams to improve the user experience in Thailand.

What qualifications are required for this position?

A Bachelor's or Master's degree or equivalent practical experience is required along with fluency in written and conversational Thai, at least 2 years of experience in an operations environment, strong analytical skills, and the ability to manage multiple priorities.

Is knowledge of SQL or data visualization tools necessary?

While not mandatory, having technical and data skills such as Excel, SQL, and experience with visualization tools like Tableau is preferred for this role.

What kind of experience is valuable for this role?

Experience in operations, project management, or consultation, along with strong interpersonal skills and experience working with diverse stakeholders is valuable for this role.

What are the primary responsibilities of the Market Specialist?

The primary responsibilities include enforcing content policies during crises, conducting root cause analysis, developing operational solutions, mitigating risks in advertising, and collaborating with cross-functional teams to improve processes.

Does the company offer any benefits?

Yes, Meta offers various benefits in addition to base compensation, which may include health insurance, retirement plans, and other perks.

Where is this position located?

This position is full-time and based in Dublin.

Is this role focused only on Thailand, or does it involve other regions?

While the primary focus is on Thailand, the role also involves collaborating with other regions to implement scalable solutions and share operational insights.

What does the on-call operational structure entail?

The on-call operational structure involves responding to critical content enforcement needs, especially during government or regulatory escalations in Thai markets.

What is the significance of cultural expertise in this role?

Cultural expertise is crucial for identifying risk signals and gaining insights into local content, which helps address complex operational challenges in both advertisements and user-generated content.

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Meta

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.