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Medical Information Associate- Swedish language

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Madrid

Requirements

  • An undergraduate degree in life sciences or equivalent advanced degree with experience.
  • Customer service experience is an advantage
  • Fluency in both English and Swedish
  • Advanced knowledge of MS Word and Excel
  • Excellent attention to detail and organizational skills
  • Independent problem solving and decision-making skills
  • Process oriented and critical thinking
  • Responsible approach to work duties

Responsibilities

  • Responsible for handling medical information enquiries in English and Swedish
  • Responsible for pharmacovigilance activities, such as initial intake of adverse events
  • To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center
  • To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable
  • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service

FAQs

What is the primary responsibility of a Medical Information Associate at PrimeVigilance?

The primary responsibility of a Medical Information Associate is to handle medical information inquiries in both English and Swedish, as well as manage pharmacovigilance activities such as the initial intake of adverse events.

Is fluency in any specific languages required for this position?

Yes, fluency in both English and Swedish is required for the Medical Information Associate position.

What qualifications are necessary to apply for this role?

An undergraduate degree in life sciences or an equivalent advanced degree, along with customer service experience, is necessary to apply for this role.

Does PrimeVigilance provide training for this position?

Yes, PrimeVigilance offers training and career development opportunities internally to support the growth of staff in their roles.

Are there opportunities for professional growth within the company?

Yes, there is a strong emphasis on personal and professional growth at PrimeVigilance, and employees are encouraged to pursue opportunities for advancement.

What software skills are important for this role?

Advanced knowledge of MS Word and Excel is important for the role of Medical Information Associate.

Is there a focus on company culture at PrimeVigilance?

Yes, PrimeVigilance prioritizes diversity, equity, and inclusion, creating a human-centric environment where employees of all backgrounds can contribute and grow.

Will I need to handle calls as part of this job?

Yes, part of the role includes acting as a call handling agent within the Medical Information dedicated call center.

Are there any specific skills that would be advantageous for this position?

Yes, excellent attention to detail, organizational skills, independent problem-solving skills, and a responsible approach to work duties are all advantageous for this position.

What values does PrimeVigilance hold?

PrimeVigilance operates with core values of Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships.

Bringing expertise to deliver medicines our world can trust.

Science & Healthcare
Industry
501-1000
Employees
2008
Founded Year

Mission & Purpose

PrimeVigilance, an Ergomed Group company, was established in 2008 by Dr. Miroslav Reljanovic together with co-founder Dr. Elliot Brown. PrimeVigilance offers holistic, top quality, cost-effective, innovative safety services for pharmaceutical, generic and biotechnology companies. Our founders and leaders have an unrivalled reputation in the sector with a network of expert associates across the world. These include former senior regulators and consultants with extensive industry experience, especially with marketed products.

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