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Medical Receptionist Avon Family Medicine, Part Time 24 hr/wk

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University Hospitals

3mo ago

  • Job
    Full-time
    Junior (1-2 years)
  • Cleveland, +1

AI generated summary

  • You must have strong communication skills, attention to detail, and experience in a medical office setting. Flexibility and proficiency in office software are also essential.
  • You will manage patient check-ins, schedule appointments, handle phone calls, maintain records, and assist with administrative tasks to ensure smooth operations in a medical office setting.

Requirements

  • Qualifications:
  • Education: High School Equivalent / GED or combination of equivalent education and experience. (Required)
  • Work Experience: 1+ years related experience (Required)
  • Knowledge, Skills, & Abilities:
  • Excellent interpersonal and communication skills. (Required proficiency)
  • Able to relate effectively with a wide variety of people. (Required proficiency)
  • Computer literate with 40 wpm typing ability. (Required proficiency)
  • Medical terminology, an understanding of third party reimbursements, CPT and ICD-9 coding. (Preferred proficiency)
  • Physical Demands:
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Occasionally
  • Kneeling Rarely
  • Crouching Occasionally
  • Crawling Rarely
  • Reaching Occasionally
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
  • Travel Requirements:
  • 10%

Responsibilities

  • - Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
  • - Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
  • - Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
  • - Schedules procedures. Instructs patients and families regarding preparation for procedure and post-procedure needs.
  • - Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
  • - Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
  • - Arranges referrals and completes required referral paperwork.
  • - Regularly inventories and orders office supplies.
  • - Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
  • - Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.
  • Additional Responsibilities
  • - Assist with billing and/or patient flow as needed.
  • - Performs other duties as assigned.
  • - Complies with all policies and standards.
  • - For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • - Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What is the job title and nature of this position?

The job title is Medical Receptionist at Avon Family Medicine, and it is a part-time position requiring 24 hours of work per week.

What is the schedule for this role?

The schedule consists of three 8-hour shifts on Wednesday, Thursday, and Friday.

What are the primary responsibilities of a Medical Receptionist in this role?

The primary responsibilities include scheduling and canceling patient appointments, greeting patients, registering them and verifying their data, preparing and maintaining medical records, answering phone calls, managing billing and collections, arranging referrals, and keeping the office organized.

What qualifications are required for this position?

A high school equivalent/GED or a combination of equivalent education and experience is required, along with at least 1 year of related experience.

What skills are essential for a Medical Receptionist?

Essential skills include excellent interpersonal and communication abilities, the capability to relate effectively to a diverse range of people, computer literacy with a typing speed of 40 wpm, and knowledge of medical terminology and coding (preferred proficiency).

Are there any physical demands associated with this position?

Yes, the position involves occasional standing, walking, and stooping, while sitting is required constantly. Lifting or carrying items up to 20 lbs may occur rarely, along with other physical activities like pushing and pulling.

Is there any travel required for this job?

Yes, the job may require up to 10% travel.

What additional responsibilities may a Medical Receptionist have?

Additional responsibilities may include assisting with billing, managing patient flow, performing other assigned duties, and ensuring compliance with policies regarding the protection of health information.

What is the importance of handling Protected Health Information (PHI) in this position?

It is crucial for the Medical Receptionist to safely and securely maintain Protected Health Information (PHI) for patients, adhering to all regulations and undergoing annual training in the proper handling of PHI as per the organization's standards.

How should candidates approach customer service in this role?

Candidates should possess strong customer service skills, listen courteously to patient inquiries, respond to their concerns effectively, and refer them to the appropriate individuals when necessary.

University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.