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Medical Receptionist Copley Medical Group Part -Time 24 Hours

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University Hospitals

25d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Fairlawn

AI generated summary

  • You need a GED, 1+ years of customer service and cash handling experience, basic computer skills, and BLS certification within 90 days. Strong communication skills are essential.
  • You will provide excellent customer service, assist with check-ins, manage reservations, perform laundry duties, respond to emergencies, and maintain compliance with regulations and PHI standards.

Requirements

  • High School Equivalent / GED (Required)
  • 1+ years customer service experience. (Required)
  • Previous cash handling experience. (Required)
  • Excellent customer service skills (Required proficiency)
  • Basic computer skills including typing/keyboarding and ability to proficiently use a variety of software applications such as Microsoft Office. (Required proficiency)
  • Basic Life Support (BLS) Heartsaver First Aid/CPR/AED within 90 Days (Required)
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely (20 lbs)
  • Carrying - Rarely (20 lbs)
  • Pushing - Rarely (20 lbs)
  • Pulling - Rarely (20 lbs)
  • Climbing - Rarely (20 lbs)
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Responsibilities

  • The front desk attendant will provide outstanding customer service to all members, guests and staff, and assist with check-in of members and guests, distribute towels, answer phones, take reservations, complete all laundry duties, locker room duties, general cleaning duties, childcare center duties, promote programs and activities, and operate point of sale computer.
  • Ring up merchandise, programs/activities, and services at point of sale computer/register.
  • Make reservations for any/all programs and activities efficiently and accurately.
  • Makes reservations for Day Spa.
  • Provide information about facility, services, programs, and activities.
  • Load/unload towels from washers/dryers and change out liquid detergent, disinfectant and softener; neatly fold and stack towels. Follow safety regulations for handling dirty towels.
  • Responds to all emergency codes in areas of the facility, if possible. Must be able to perform first aid, CPR, use AED, documentation, crowd control, and other tasks as assigned.
  • Maintain annual competencies, licenses, or certifications.
  • Follow all written regulations/procedures and correctly completes assigned tasks without supervision.
  • Assists in other areas as necessary.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What are the primary responsibilities of a Medical Receptionist at Copley Medical Group?

The primary responsibilities include providing outstanding customer service, assisting with check-in of members and guests, answering phones, taking reservations, handling laundry and cleaning duties, and operating the point of sale computer.

What is the required educational qualification for this position?

The required educational qualification is a High School Equivalent / GED.

How much customer service experience is required for this job?

A minimum of 1 year of customer service experience is required for this position.

Is previous cash handling experience necessary for the Medical Receptionist role?

Yes, previous cash handling experience is required.

What certifications must a Medical Receptionist obtain within 90 days of hiring?

A Basic Life Support (BLS) Heartsaver First Aid/CPR/AED certification must be obtained within 90 days of hiring.

Is this position full-time or part-time?

This position is part-time, requiring 24 hours per week.

What skills and abilities are essential for this role?

Essential skills and abilities include excellent customer service skills and basic computer proficiency, including typing and using various software applications such as Microsoft Office.

Will the Medical Receptionist be required to respond to emergencies?

Yes, the Medical Receptionist is expected to respond to emergency codes and perform first aid, CPR, and other emergency tasks as necessary.

What are the physical demands of the Medical Receptionist position?

The physical demands include occasional standing and walking, constant sitting, and rarely lifting or carrying items weighing up to 20 lbs.

Are there any additional responsibilities expected of the Medical Receptionist?

Yes, the Medical Receptionist may perform other duties as assigned and must comply with all policies and standards.

University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.