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Medical Receptionist, Part Time

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University Hospitals

3mo ago

  • Job
    Full-time
    Junior (1-2 years)
  • Cleveland, +3

AI generated summary

  • You should possess strong communication skills, organizational abilities, and experience in a medical setting. Proficiency in scheduling and handling patient inquiries is essential.
  • You will greet patients, manage appointments, handle phone inquiries, maintain records, and assist with administrative tasks to ensure smooth clinic operations.

Requirements

  • - High School Equivalent / GED or combination of equivalent education and experience. (Required)
  • - 1+ years related experience (Required)
  • - Excellent interpersonal and communication skills. (Required proficiency)
  • - Able to relate effectively with a wide variety of people. (Required proficiency)
  • - Computer literate with 40 wpm typing ability. (Required proficiency)
  • - Medical terminology, an understanding of third party reimbursements, CPT and ICD-9 coding. (Preferred proficiency)

Responsibilities

  • - Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
  • - Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
  • - Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
  • - Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
  • - Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
  • - Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
  • - Arranges referrals and completes required referral paperwork.
  • - Regularly inventories and orders office supplies.
  • - Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
  • - Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.
  • Additional Responsibilities:
  • - Assist with billing and/or patient flow as needed.
  • - Performs other duties as assigned.
  • - Complies with all policies and standards.
  • - For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • - Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What are the work hours for the Medical Receptionist position?

The work schedule is Mondays from 8 AM to 12 PM, and Wednesdays and Fridays from 9 AM to 5:30 PM.

What are the main responsibilities of a Medical Receptionist?

The main responsibilities include scheduling and cancelling patient appointments, greeting patients and families, registering patients, preparing medical records, answering and screening calls, collecting payments, arranging referrals, and maintaining an organized work area.

What qualifications are required for this position?

Candidates must have a high school equivalent or GED, and at least 1 year of related experience. Proficiency in interpersonal communication, computer skills, and typing (40 wpm) is required. Knowledge of medical terminology and coding is preferred.

Is prior experience in a medical setting required?

Yes, a minimum of 1 year of related experience is required for this position.

What physical demands are associated with the Medical Receptionist role?

The role requires occasional standing, walking, and stooping, while sitting is constant. Rarely, the position may require lifting or carrying up to 20 lbs.

Are there any specific skills required for this job?

Required skills include excellent interpersonal and communication abilities, capability to relate to a variety of individuals, and computer literacy.

Will I need to travel for this position?

Yes, there may be a travel requirement of approximately 10%.

What additional responsibilities are associated with this role?

Additional responsibilities may include assisting with billing and patient flow, performing other assigned duties, and ensuring compliance with policies, particularly regarding the handling of Protected Health Information (PHI).

What is the process for scheduling appointments as a Medical Receptionist?

The Medical Receptionist is responsible for scheduling and cancelling patient appointments, as well as following up on missed appointments. They will also remind patients of their upcoming appointments.

Is training provided for handling Protected Health Information (PHI)?

Yes, training is provided, and staff are required to comply with policies regarding the safe and secure maintenance of PHI.

What does the job description say about working conditions?

The Medical Receptionist will typically work in an office environment, keeping work and waiting areas neat and organized while performing various clerical and reception duties.

University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.