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Medical Review

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Actalent

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Morrisville

AI generated summary

  • You must provide excellent customer service, document interactions, understand policies, handle medical requests, and possess strong organizational, communication, problem-solving, and computer skills.
  • You will provide customer service, document interactions, identify adverse events, process medical requests, conduct system verifications, and maintain knowledge of relevant policies and procedures.

Requirements

  • Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
  • Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.
  • Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
  • Processes medical information requests (e.g., fulfillment) via e-mail, fax, and regular mail.
  • Performs line checks and system verifications, and generates reports.
  • Performs other duties as assigned.
  • Excellent organizational skills
  • Strong attention to detail
  • Ability to handle multiple tasks
  • Effective verbal and written communication skills
  • Excellent problem solving skills
  • Excellent language skills (comprehension, speaking, reading, and writing); Fluency skills in a second language may be required
  • Excellent computer and keyboarding skills
  • Time management skills
  • Excellent interpersonal skills
  • Ability to work in a team environment and/or independently as needed
  • Demonstrated confidence and initiative
  • Flexibility

Responsibilities

  • Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
  • Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.
  • Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
  • Processes medical information requests (e.g., fulfillment) via e-mail, fax, and regular mail.
  • Performs line checks and system verifications, and generates reports.
  • Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title is Medical Review.

What is the duration of this contract position?

The duration of this contract position is 18 weeks.

Where is this position located?

This is a hybrid position requiring some days on-site in Morrisville, North Carolina, and some days remote.

What are the primary responsibilities of this role?

The primary responsibilities include providing high-quality customer service, documenting interactions, identifying adverse events and product complaints, processing medical information requests, and performing administrative tasks as needed.

What hard skills are required for this position?

Required hard skills include excellent organizational skills, strong attention to detail, effective verbal and written communication skills, excellent problem-solving skills, and proficiency in computer and keyboarding skills, among others.

Are there any language requirements for this job?

Yes, excellent language skills, including comprehension, speaking, reading, and writing, are required, and fluency in a second language may be needed.

What soft skills are important for this role?

Important soft skills include excellent interpersonal skills, the ability to work both independently and in a team environment, demonstrated confidence and initiative, and flexibility.

What type of company is Actalent?

Actalent is a global leader in engineering and sciences services and talent solutions, helping companies advance their initiatives through specialized experts.

Does Actalent promote diversity, equity, and inclusion?

Yes, Actalent has a strong focus on diversity, equity, and inclusion, which are embedded into their culture through various initiatives, including hiring diverse talent and maintaining an inclusive environment.

Is the company an equal opportunity employer?

Yes, the company is an equal opportunity employer and considers all applications without regard to any characteristic protected by law.

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Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.