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Medical Review

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Actalent

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Morrisville

AI generated summary

  • You must have strong organizational, communication, and problem-solving skills, attention to detail, computer proficiency, team-orientation, flexibility, and the ability to manage tasks effectively.
  • You will provide customer service, document interactions, identify adverse events, process medical requests, perform line checks, and maintain knowledge of policies and procedures.

Requirements

  • Excellent organizational skills
  • Strong attention to detail
  • Ability to handle multiple tasks
  • Effective verbal and written communication skills
  • Excellent problem solving skills
  • Excellent language skills (comprehension, speaking, reading, and writing); Fluency skills in a second language may be required
  • Excellent computer and keyboarding skills
  • Time management skills
  • Excellent interpersonal skills
  • Ability to work in a team environment and/or independently as needed
  • Demonstrated confidence and initiative
  • Flexibility

Responsibilities

  • Provides high-quality customer service to clients, including consumers, health care professionals (HCPs), and client personnel.
  • Documents interactions according to employer and client guidelines.
  • Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
  • Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
  • Processes medical information requests (e.g., fulfillment) via e-mail, fax, and regular mail.
  • Performs line checks and system verifications, and generates reports.
  • Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title for this position is Medical Review.

What are the essential functions of the Medical Review position?

The essential functions include providing high-quality customer service, documenting interactions, identifying adverse events and product complaints, processing medical information requests, maintaining knowledge of policies and procedures, performing line checks and system verifications, and other assigned duties.

What type of skills are required for this job?

The required hard skills include excellent organizational skills, strong attention to detail, effective communication skills, problem-solving skills, and proficiency in computer and keyboarding skills. The required soft skills include excellent interpersonal skills, the ability to work independently and in teams, and demonstrated confidence and flexibility.

What is the duration of the contract for this position?

This is a contract position with a duration of 18 weeks.

Where is the work site for this job?

This is a hybrid position requiring some days on-site in Morrisville, North Carolina, and some days remote.

Is previous experience in a medical or customer service environment required?

While the job description does not explicitly state previous experience is required, having a background in medical information or customer service may be beneficial.

What kind of clients will I be interacting with in this role?

You will be interacting with clients that include consumers, healthcare professionals (HCPs), and client personnel.

What does Actalent value in terms of workplace culture?

Actalent values diversity, equity, and inclusion, aiming to create an inclusive environment, maintain a culture of care and engagement, and provide growth opportunities for employees.

How can I request a reasonable accommodation during the application process?

You can request a reasonable accommodation by emailing actalentaccommodation@actalentservices.com for options related to modifications in the application or interviewing process due to a disability.

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Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.