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Meeting & Events Program Manager

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BCG Platinion

1mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Lisbon, +1

AI generated summary

  • You need expertise in event services, project management, strong communication and interpersonal skills, multitasking ability, customer focus, and proficiency in digital tools.
  • You will lead and manage event teams, oversee logistics and budgets, collaborate with senior leaders, solve problems innovatively, and foster a collaborative, customer-focused culture.

Requirements

  • Technical and functional skills:
  • Deep technical, functional, and role-specific expertise across meeting and event services, including but not limited to space planning, accommodations, food and beverage, production, and incentive programs
  • Clear focus on what matters most, excelling in project management
  • Creative problem-solving abilities, using critical thinking and analysis to resolve issues while maintaining a focus on the big picture
  • Strong interpersonal and relationship-building skills with both internal and external stakeholders and collaborate effectively across functions
  • Excellent communication skills, both verbal and written, and are an active listener and effective influencer at all organizational levels, including senior management
  • Work management and work environment
  • Customer-centric and service-oriented mindset, focusing on creating customer value, loyalty, and trust
  • Strong sense of accountability and resourcefulness in identifying and implementing continuous process improvements
  • Demonstrated ability to efficiently multitask, prioritizing and managing multiple projects with realistic yet ambitious deadlines
  • Firm belief in the value of transparency and open feedback, striving to unlock the potential of those around you
  • Demonstrated experience excelling in fast-paced environments, maintaining composure and pragmatism in stressful situations
  • Broad experience working comfortably independently, navigating ambiguity, and collaborating effectively with a virtual team in a rapidly changing, global environment
  • Established comfort using data-driven approaches to inform problem-solving
  • Strong proficiency working with a range of digital tools and apps, including Trello, Slack, Zoom, and Cvent
  • YOU BRING (EXPERIENCE & QUALIFICATIONS):
  • Bachelor’s Degree or equivalent in Business, Hospitality, Events, or a related field, and/or 6-8+ years of related experience in event management, preferably in a corporate environment
  • Proven experience in people management, with a high value placed on distributed global team management
  • Exceptional organizational skills with the ability to multi-task and manage competing priorities effectively in a fast-paced environment
  • Strong attention to detail, flexibility, and a commitment to being an active team player
  • Excellent time management skills, with a proven ability to meet deadlines
  • Highly responsive customer service orientation, with outstanding communication skills, both verbal and written
  • Flexibility, as this job may require significant global travel (approx. 60 days traveling during the year). Programs may require higher peak hours over long durations at times

Responsibilities

  • Lead and manage a team of internal and external BCG resources, effectively deploying and guiding them to produce high-value, cost-effective, high-visibility, regional and global events, encompassing all logistics, contract negotiations, vendor arrangements, budget and team management, and on-site support.
  • Select and manage partners, preferably from the M&E approved suppliers list, overseeing outsourced elements such as DMCs, production companies, and freelancers, and engaging relevant BCG functional experts, including Safety & Security, Travel, Design Studios, and Meeting & Events when additional expertise is needed.
  • Engage with senior leaders and steering committee members to ensure their goals and objectives are met while serving as the primary contact for internal clients' event needs, providing strategic thought partnership, operational expertise, and management experience for high-value, high-visibility events across all meeting formats (in-person, virtual, hybrid).
  • Approach problems in a structured way, proactively identifying solutions and understanding their impact, bringing innovation and creativity to service delivery, always keeping an eye on efficiencies needed within the team. Document learnings and improvements for future events.
  • Play a critical role in fostering a culture of collaboration, continuous learning, and analytical insight within the M&E team, leading by example and promote a customer-centric approach, combining hands-on delivery with effective team deployment.

FAQs

What does the Meetings & Events Program Manager role entail?

The Meetings & Events Program Manager is responsible for providing operational expertise and management for medium to large-scale programs, accommodating 400 to 3000+ attendees across various formats, including in-person, virtual, and hybrid events.

What qualifications are required for this position?

A Bachelor's Degree or equivalent in Business, Hospitality, Events, or a related field, along with 6-8+ years of related experience in event management, preferably in a corporate environment, are required.

Will the Meetings & Events Program Manager be required to manage a team?

Yes, the role involves leading and managing a team of internal and external resources to produce high-value, cost-effective events.

What types of events will the Meetings & Events Program Manager oversee?

The Program Manager will oversee various formats of events, including in-person, virtual, and hybrid events, such as the bi-annual BCG Worldwide Officer Meeting (WWOM).

Is travel required for this position?

Yes, significant global travel is required for this role, approximately 60 days throughout the year.

What skills are essential for the Meetings & Events Program Manager role?

Essential skills include project management, creative problem-solving, strong interpersonal and communication skills, and the ability to manage multiple competing priorities effectively.

What is the expected work environment for this position?

The work environment is fast-paced and may require maintaining composure and pragmatism in stressful situations, while also collaborating effectively with a virtual team.

Are there opportunities for innovation in this role?

Yes, the Meetings & Events Program Manager is expected to act as a thought partner in innovation, bringing creativity to service delivery and identifying solutions to enhance the event experience.

What tools and apps should candidates be familiar with for this position?

Candidates should have strong proficiency with digital tools and apps such as Trello, Slack, Zoom, and Cvent.

How does the company prioritize collaboration and feedback within the Meetings & Events team?

The company fosters a culture of collaboration, continuous learning, and open feedback, encouraging team members to share insights and learn from each event.

What level of experience is needed in people management?

Proven experience in people management is required, with a high value placed on managing distributed global teams.

What type of mindset is expected from a candidate for this role?

A customer-centric and service-oriented mindset is essential, focusing on creating customer value, loyalty, and trust.

BCG Platinion

We unlock your digital potential and ignite change

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

At BCG Platinion, we support our clients in their major digital initiatives with cutting-edge tech expertise. We lead tech transformation and innovation, accelerate end-to-end digital transformation and support enterprise resilience, as well as functional competitive edge. We bring technology into the boardroom and shape strategy decisions with unbiased expertise, by combining deep tech, digital and business knowledge in addition to leveraging fit for purpose and eco-advantage technologies. Our team is comprised of over 1000+ IT, data, cyber experts and architects supporting our clients around the world. Working across all industries and sectors, we have delivered over 2,000 projects in the last two years alone. BCG Platinion was founded in 2000. Since then, we have grown continuously and successfully. Today we have offices in 45+ cities worldwide.