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Member Experience Associate (Full Time - Opener)

Applications are closed

  • Job
    Full-time
    Junior Level
  • Guelph

Requirements

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

Responsibilities

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assists with member experience events throughout the club as needed

FAQs

What are the working hours for the Member Experience Associate position?

The working hours for this full-time opener position are Monday - Friday from 4:30am to 12:30pm.

What qualifications are required for this role?

A High School Diploma or equivalent experience is preferred, along with 1+ years of customer service experience in a related industry. Current CPR & First Aid certifications are also required.

Is experience in the fitness industry necessary for this position?

Experience in the fitness industry is considered an asset, but not strictly necessary. Experience in related sectors such as retail, hospitality, or leisure will also be beneficial.

What kind of training will be provided for this position?

Ongoing training will be provided to ensure you are always learning and equipped to deliver exceptional service.

What benefits do full-time employees receive?

Full-time employees are eligible for a competitive total compensation package, which includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and benefits after 3 months of employment.

How is customer service emphasized in this role?

The Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience.

Are there opportunities for advancement in this position?

While the job description does not specifically mention advancement opportunities, continuous training and development suggest potential for growth within the company.

Can accommodations be requested during the application process?

Yes, accommodations are available upon request for candidates participating in all aspects of the selection process.

How does Movati Athletic communicate with applicants?

Movati Athletic uses email to communicate with all applicants, so it is important to provide an email address that is checked daily and can accept emails from unknown users, checking both junk and spam folders.

What is the company's approach to its core values?

Movati Athletic's foundation is built on five core values: Care, Commitment, Authenticity, Diversity, and Work Ethic, which shape its culture and member experience.

You'll FIT right in!

Travel & Leisure
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

Movati Athletic is a fitness club chain in Canada that offers a comprehensive range of fitness and wellness services, including personal training, group fitness classes, and state-of-the-art facilities. Their ultimate mission is to inspire and support individuals in achieving their health and fitness goals through a welcoming and inclusive environment. The purpose of Movati Athletic is to provide a holistic approach to fitness, combining exercise, relaxation, and social engagement to enhance the overall well-being of their members.