FAQs
What are the working hours for the Member Experience Associate position?
The working hours for this full-time opener position are Monday - Friday from 4:30am to 12:30pm.
What qualifications are required for this role?
A High School Diploma or equivalent experience is preferred, along with 1+ years of customer service experience in a related industry. Current CPR & First Aid certifications are also required.
Is experience in the fitness industry necessary for this position?
Experience in the fitness industry is considered an asset, but not strictly necessary. Experience in related sectors such as retail, hospitality, or leisure will also be beneficial.
What kind of training will be provided for this position?
Ongoing training will be provided to ensure you are always learning and equipped to deliver exceptional service.
What benefits do full-time employees receive?
Full-time employees are eligible for a competitive total compensation package, which includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and benefits after 3 months of employment.
How is customer service emphasized in this role?
The Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience.
Are there opportunities for advancement in this position?
While the job description does not specifically mention advancement opportunities, continuous training and development suggest potential for growth within the company.
Can accommodations be requested during the application process?
Yes, accommodations are available upon request for candidates participating in all aspects of the selection process.
How does Movati Athletic communicate with applicants?
Movati Athletic uses email to communicate with all applicants, so it is important to provide an email address that is checked daily and can accept emails from unknown users, checking both junk and spam folders.
What is the company's approach to its core values?
Movati Athletic's foundation is built on five core values: Care, Commitment, Authenticity, Diversity, and Work Ethic, which shape its culture and member experience.