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Membership Coordinator - Europe (m/f/d)

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Soho House & Co

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Berlin
  • Quick Apply

AI generated summary

  • You need 2+ years in administration, strong communication skills, Excel proficiency, flexibility, teamwork, and a background in hospitality or subscriptions is a plus. Availability for irregular hours is required.
  • You will handle correspondence, manage emails, organize meetings, conduct research, facilitate member communications, prepare reports, maintain schedules, and support events and Salesforce administration.

Requirements

  • A minimum of 2 years’ experience in relevant administration/coordination role(s)
  • Excellent written and verbal communication skills with an acute eye for detail
  • Energetic, flexible, collaborative and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs, whilst always putting the member and the customer at the heart of what we do
  • Excellent organisational confidence in manipulating data in Excel, Google Docs and other planning tools
  • A natural inclination for proactivity, positivity, team work and collaboration
  • Can conform to shifting priorities, demands and timelines
  • Experience and background in a hospitality or subscription business a plus
  • This role may require working beyond normal office hours, including some nights and weekends, depending on business needs
  • This role will require spending time each day on the floor of the relevant House to be present for members and supporting team members

Responsibilities

  • Manage and execute all appropriate correspondence where required
  • Monitoring DMC’s emails and responding as per guidance set
  • Preparing communications EU wide
  • Liaising with the teams to manage deadlines and chase late submissions etc
  • Take notes and minutes during meetings
  • Conducting and/or preparing any basic research where advised
  • Organising meetings with clear diary management and issuing set agendas
  • Support membership and operational needs with the planning and execution of the member communications strategy for Houses, Restaurants, Hotels and Workspaces in the region – working closely with the Director
  • Coordinate printed collateral and on-site messaging to members across the EU
  • Conduct weekly reports (email metrics, social data) for the EU Director of Membership & Communications on local communication initiatives to ensure team learns and progression
  • Diary Management, efficiency management of all meetings, send invites for meetings/zoom and manage scheduling conflict
  • General Enquires for Members
  • Salesforce Admin on Members
  • Presentation Building including on Prezi, Keynote
  • Travel booking in line with company policy
  • Support EU DMC on bigger event moments at the House

FAQs

What is the primary responsibility of the Membership Coordinator - Europe?

The primary responsibility of the Membership Coordinator - Europe is to plan and coordinate member communications, liaising between teams to provide updates, manage calendars, and ensure alignment across departments.

What qualifications are required for this position?

A minimum of 2 years’ experience in a relevant administration or coordination role is required, along with excellent written and verbal communication skills and strong organizational abilities.

Is experience in the hospitality industry necessary for this role?

While not mandatory, experience and background in a hospitality or subscription business is considered a plus.

What tools and software should the candidate be proficient in?

Candidates should have excellent organizational skills and confidence in manipulating data in Excel, Google Docs, and other planning tools.

Will the Membership Coordinator need to be present in the Soho House daily?

Yes, this role requires spending time each day on the floor of the relevant House to support members and team members.

Is travel required for this position?

Yes, the role may require up to three EU trips per month, with remote meetings preferred where possible.

What languages are preferred for candidates applying for this role?

Business English is a must, and one or more additional European languages are a plus.

Are there any working hour requirements for this role?

Yes, the role may require working beyond normal office hours, including some nights and weekends, depending on business needs.

What kind of benefits does this position offer?

Benefits include 2 paid volunteer days per year, Soho Friends Membership, monthly movie screenings, discounts on Cowshed products, and corporate benefits with external providers.

What are the main communication tasks involved in this role?

The main communication tasks include managing correspondence, preparing EU-wide communications, monitoring emails, and coordinating printed collateral and on-site messaging for members across the EU.

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Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.